cancel
turn on suggested results
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
wagonwheels
New member
2 0 0 0
Message 1 of 2
48
Flag Post

Computer is unbearably slow

‎09-28-2020 10:37 AM

HP Recommended
Product: Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)

Hello 

so I have a hp pavilion x360 and I’ve had it since January this year 

it’s been fairly ok a little slow but that’s probably because it has an i3 processor but I was using it yesterday and then everything froze 

the entire computer crashed and bluescreened for about 3 hours 

it then booted up only for me to realise that it has become so unbearably slow that Microsoft edge can’t load before crashing 

I’d understand if it was about 2-3 years old but I haven’t even had the computer for a year

i kinda want to fix it but it’s been so buggy for the time ive had it I think im deserved a refund or at least a new computer as replacement 

thanks 

Joel:)

Reply
1 REPLY 1
Highlighted
WAWood
Level 15
Level 15
25,779 25,712 2,356 5,575
Message 2 of 2
Flag Post

‎09-28-2020 11:33 AM

HP Recommended

@wagonwheels 

HP does not provide refunds or replacements on used equipment -- so expecting that is unrealistic.

 

However, since it is still under warranty, you should contact HP Customer Support to explore your repair options.

 

UK HP contact info: http://support.hp.com/gb-en/contact-hp/

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation