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Message 1 of 2
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Flag Post

Computer is unbearably slow

HP Recommended
Pavilion x360
Microsoft Windows 10 (64-bit)

Hello 

so I have a hp pavilion x360 and I’ve had it since January this year 

it’s been fairly ok a little slow but that’s probably because it has an i3 processor but I was using it yesterday and then everything froze 

the entire computer crashed and bluescreened for about 3 hours 

it then booted up only for me to realise that it has become so unbearably slow that Microsoft edge can’t load before crashing 

I’d understand if it was about 2-3 years old but I haven’t even had the computer for a year

i kinda want to fix it but it’s been so buggy for the time ive had it I think im deserved a refund or at least a new computer as replacement 

thanks 

Joel:)

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Message 2 of 2
Flag Post
HP Recommended

@wagonwheels 

HP does not provide refunds or replacements on used equipment -- so expecting that is unrealistic.

 

However, since it is still under warranty, you should contact HP Customer Support to explore your repair options.

 

UK HP contact info: http://support.hp.com/gb-en/contact-hp/

***If my post helped, click the White thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

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