Computer randomly freezes

[D_Hand24]

My HP 11 computer will randomly freeze up and stop working. It will start working again when the computer dies, nothing i do will unfreeze it. Hard reset does nothing, its not overheating, and I have run the virus program many times to only have it tell me that it doesnt detect any viruses. I dont know what else to do. 

[BeemerBiker]

Have you run diagnostics?
Tap the ESC key after powering on. . Tap it once a second after you see the LEDs on the keyboard flash. When you see the startup menu, press F2 to run diagnostics.

HP releases newer UEFI diagnostics periodically.
When you select F2 during boot you are requesting UEFI diagnostics.
There is an updated diagnostics package Click Here
Look for the phrase 'issues outside the OS',
Expand the'+'symbol and click the DOWNLOAD button.

If a component fails during the UEFI test then Click here to check warranty and Click here for world-wide contact info

Make sure you have the latest Microsoft Windows updates and have also run the HP support assistant to check for updates.

You may want to do a factory restore of your laptop.

Cloud recovery provides all the custom HP drivers.
Go to the below site and enter your product ID including the 3 characters after the # character
If you have cloud recovery you can restore your system using a 32gb flash.
It may take an hour or more to create the recovery USB.
https://d34z73bbtpzgej.cloudfront.net/
Alternately, download from the MS windows store
Click here for instructions.