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‎09-15-2022 12:08 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15m-es0000 (268U4AV)

Hello all my computer will not stop just rebooting I can not get into it at all

Category:
1 REPLY 1

‎09-15-2022 11:01 PM

HP Recommended

Hello @Brindo 

Sorry to hear that you are having problems ... I would like to help you.

 

The Windows file system may be corrupted or hard/ssd drive is defective ...

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

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