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‎10-16-2022 09:00 AM

HP Recommended

My apologies for the delay. The file in that folder is HPWINGUI.exe

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‎10-16-2022 09:06 AM

HP Recommended

Hello @Zoe713 

 

Windows does not work correctly. Please reinstall it.

 

(1) Backup <all> personal data (documents/pictures/videos etc...) to external <USB hard drive>

 

(2) Please reinstall your operating system !

You need (another Windows computer) to prepare bootable <USB flash drive>

 An unused or empty USB flash drive with at least 32 GB storage capacity is required.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10

Take time and follow

https://support.hp.com/us-en/document/ish_4511095-4511141-16

( All Software and drivers from HP are included )

 

Information: Your product number is supported: 7UP36UA#ABA

 

ub6424_0-1665932805685.png

 

(3) Please report your results

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‎10-16-2022 09:13 AM

HP Recommended

Is there a recommended place to get the executable files for the windows bootable drive?

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‎10-16-2022 09:18 AM

HP Recommended

Hi Zoe,

before reseting you PC,

it would be interessing for me, whether my alternativ Solution above works for you, or not. 

 

Best regards 

Romio

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