Computer screen started freezing after windows 11 update. Mouse and touch pad do not work.

[DSSD_03]

The computer started freezing within 10 minutes after it starts. The mouse and touchpad do not work. Touch screen works. No option except to restart the computer using the touch screen. I am facing these issues only after updating to Windows 11. It gets really irritating sometimes not to operate the laptop with a touchpad or external mouse. Even touch screen has limited options once the computer freezes. I am 

[praveenbv]

Hi@DSSD_03,

I understand that touchpad has stopped working on your PC.

As you mentioned that touchpad is not getting listed in the device manager.

Have you tried checking with an external mouse? Does the external mouse work?

BIOS is updated?

Please try the steps recommended below.

Click the Device Settings or the Click Pad Settings tab of Mouse Properties. If you have a Synaptic device, the tab includes the Synaptic icon. 

Select the desired touchpad under the Devices list, and then click either Enable to turn on the device.

On some touchpads, you can turn the Touchpad on or off by double tapping in the upper-left corner of the Touchpad. Double tap to turn the Touchpad on, repeat to turn the Touchpad off.

Refer this article to further troubleshoot touchpad issues.

If the issue still persists please provide the product number of your PC. 

I will try to find the best driver available for your PC.

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day!