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‎11-16-2018 04:27 PM

HP Recommended
Product: HP Spectre (2015)
Operating System: Microsoft Windows 10 (64-bit)

When I recently went to turn on my computer, it booted up and brought me to a new screen with a language keybiard input. I chose English and then it brought me to another blue screen with the options of troubleshoot and turn off computer. The troubleshoot options are mostly just ways of doing a system restore or backup. The thing is I never initiated a system restore and I just want to leave this page but the only option it gives me is to turn off my computer. I'm doing a quick test right to try to figure out whatss wrong but I have no idea what to do

1 REPLY 1

‎11-18-2018 08:28 AM - edited ‎11-18-2018 08:28 AM

HP Recommended

@FranciscoH

You show your Spectre as a 2015 PC, so did it come with Win10 preinstalled or with a prior OS?

If a prior OS, the Upgrade to Win10 is known to corrupt the Recovery information, preventing the HP Recovery Manager from working properly after that.



I am a volunteer and I do not work for, nor represent, HP
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