Computer won't restart after interrupted update

[Mayazed]

My laptop started an update from the Windows 7 operating system to Windows 10. In the midst of the update, the battery ran out and the laptop died. I turned it back on, but now it seems to be stuck between both operating systems, trying to start and saying it is "restoring your previous version of Windows", but then dying and starting again. How do I hard reset or something? Anything? I don't care what OS it is I just want it to work!

I have tried removing the battery, draining all power out and rebooting, and it is still doing the same thing (trying to start both operating systems).

[iomare]

Hi,

You can perform a clean install of Windows 10. You will need another computer to create the media. Here is a short guide:

Download media creation tool from Microsoft on different PC, run and create a bootable pendrive with the OS on it. (there is an explanation on the Microsoft web page on how to create the pendrive). Create the drive with Windows 10 Home 64-bit edition.

https://www.microsoft.com/en-us/software-download/windows10

If you choose this option you will need to use the pendrive to perform a clean install of Windows 10. You might need to disable fastboot and secure boot in BIOS (probably not). So, insert the pendrive in the PC and it should boot directly from the drive. If not, turn off PC by holding the power button. Press the power button and immediately keep pressing ESC until startup menu appears and then press F9 and choose the pendrive in the boot menu. Once it boots from pendrive follow the procedure to install Windows. At install Windows choose custom install and delete all partitions (or you can leave the recovery partition even though there are many other recovery options).

When finished installing allow Windows to completely update and find all or most drivers. You can follow this process by going into settings > Security and update > click on Verify for updates. You might need to reboot a couple of times. Once completely updated you can go into device manager and see if there are any missing drivers (there will be yellow exclamation mark next to the device). You can find these drivers and software on HP support page for your product.

 I recommend to install HP support assistant which will help keep your drivers up to date and much more. You can download latest version from here.

https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html

Hope it helps,

David

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[Mayazed]

Hi David,

Thank you so much for your help. None of the USB ports work on the computer. Any other suggestions?

Maria

[iomare]

Hi Maria,

When you say "none of the USB ports work" do you mean they already did not work before the update problem? How do you know the ports are not working? Did you create the pendrive with Windows OS on it following the Microsoft guide? Do you have a DVD reader in the notebook?

Let me know,

David