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HP Recommended
Pavilion TouchSmart
Microsoft Windows 10 (32-bit)

When I try to start up my laptop it comes up with an error message saying it won’t start up properly. After trying to diagnose itself I then get redirected to a blue screen saying “automatic repair” “your computer didn’t start properly”. I have tried several times to restart to no success but unsure where to go from there.

1 REPLY 1
HP Recommended

@EWhite6

Thank you for posting on HP Support Community. 

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
  • Did you make any changes on the settings of your PC prior to the issue?
  • When was the last time it worked fine?

 While you respond to that, let's try these steps:

  • Step 1: Perform a hard reset  (do not skip any troubleshooting steps if you feel steps are repeating) 
  • Step 2: Restore BIOS default settings
  • Step 3: Test the hard drive using HP PC Hardware Diagnostics
  • Step 4: Reseat the hard drive
  • Step 5: Perform an HP System Recovery
  • Click here: https://support.hp.com/in-en/document/c01443463 to complete the troubleshooting steps. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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