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HP Recommended
HP Pavilion
Microsoft Windows 10 (64-bit)

Hello, I have run into an issue with my laptop and I don’t even know where to begin trying to work it out. It started out with none of my apps being able to launch, followed with error code 0xc0000006, so I tried to restart it but it refused to turn on again. 
Every time I turn it on, it says Attempting Automatic Repair, followed by Diagnosing PC, but it always fails and then gives me a blue screen with a handful of options. 
One of the options is to continue to Windows Recovery or to use another operating system. These both fail and will result in an attempt to restart, with the laptop just dying mid reboot. 
The other option is to reset PC, but when I attempt to reset the PC, it says it was unable to reset, and no changes were made. 
It feels like I am stuck in an eternal loop of trying to turn on, something going wrong, and then my laptop dying mid restart. 

If anyone can help me fix this I would truly appreciate it so much, as I cannot afford another laptop right now.
Thank you so much for taking your time to read this! 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@BonnieChi_ 

This message means that Windows has become corrupted -- so much so, that it can no longer boot. MS puts up this message to tell you that Windows will repair itself -- but in my experience of having seen this dozens of times over the years, it has NEVER been able to make those repairs. So it keeps rebooting and redisplaying this again and again -- until you get disgusted and turn off the PC!

This problem is nearly impossible to fix -- from the standpoint of making repairs and leaving your stuff intact. Some steps for trying this are listed below, but they are very hard to do and if they do not work, you are faced with doing a complete Windows reinstallation to get your PC back working again.

And if that is the case, you need to come back here and tell us what failed so we can provide instructions for things you can to do retrieve some data from your drive before you do a complete reinstallation.
----------

First thing you need to do is see if you can restart in Safe mode -- by doing these steps: https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html

If you don't know how to start using Advanced Startup Options, then read this: https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

Then, follow these steps to reset Windows Update: https://www.tenforums.com/tutorials/24742-reset-windows-update-windows-10-a.html

If these work, when you finally reboot, you should then be able to login to a working Windows desktop.

If these don't work, you would have to resort to reinstalling Windows from scratch.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

6 REPLIES 6
HP Recommended

@BonnieChi_ 

This message means that Windows has become corrupted -- so much so, that it can no longer boot. MS puts up this message to tell you that Windows will repair itself -- but in my experience of having seen this dozens of times over the years, it has NEVER been able to make those repairs. So it keeps rebooting and redisplaying this again and again -- until you get disgusted and turn off the PC!

This problem is nearly impossible to fix -- from the standpoint of making repairs and leaving your stuff intact. Some steps for trying this are listed below, but they are very hard to do and if they do not work, you are faced with doing a complete Windows reinstallation to get your PC back working again.

And if that is the case, you need to come back here and tell us what failed so we can provide instructions for things you can to do retrieve some data from your drive before you do a complete reinstallation.
----------

First thing you need to do is see if you can restart in Safe mode -- by doing these steps: https://www.tenforums.com/tutorials/2304-boot-into-safe-mode-windows-10-a.html

If you don't know how to start using Advanced Startup Options, then read this: https://www.tenforums.com/tutorials/2294-boot-advanced-startup-options-windows-10-a.html

Then, follow these steps to reset Windows Update: https://www.tenforums.com/tutorials/24742-reset-windows-update-windows-10-a.html

If these work, when you finally reboot, you should then be able to login to a working Windows desktop.

If these don't work, you would have to resort to reinstalling Windows from scratch.



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Hi! @WAWood Thank you for your help. Unfortunately I wasn’t able to boot up in safe mode either. What does reinstall from scratch mean? What do I need to do? 

HP Recommended

Update: restore system took over an hour with no results. 

uninstall latest quality and feature updates didn’t work. 
I was unable to repeatedly press f2 to load the hardware diagnostic test 

HP Recommended

@BonnieChi_ 

Reinstalling from scratch means using the info below and a 32GB USB stick to reinstall Windows onto the laptop:

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Thank you for your help! Guess I gotta go buy a USB tomorrow and borrow my bf’s laptop. Really hoping this is the fix I need! Will update after I do this. Truly, thank you for your time! 

HP Recommended

Well things have managed to get even worse and I have to make a new thread now because I ran into a new problem while using windows recovery 

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