• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-01-2022 11:17 AM

HP Recommended
Product: HP 14-cf2000 Laptop PC (8TC58AV)
Operating System: Microsoft Windows 11

Hi,

ESET (an antivirus software) found Computrace components. It seems to be in the BIOS.

 

Log (I have edit it a bit):

\Device\HarddiskVolume1\EFI\HP\BIOS\Current\ (...) » UEFI » uefi:\\Volume 8\Firmware Volume Image {(...)}\Volume 1\ComputraceComponents - a variant of EFI/CompuTrace.A potentially unsafe application - unable to clean

 

1. Do HP use Computrace in its BIOSes?

2. Is it safe to use a computer where this is found?

3. Where can I find more information about this?

 

ESET has this information:

https://support.eset.com/en/kb6567-you-receive-an-eset-uefi-detection

 

I have updated the BIOS, but I still get the warning.

 

All the best!

6 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.