Concern: Received Different Laptop Model Than Ordered After Spending $2k

[JulianSounds]

Have I just spent $2k on a laptop I didn't order? 

I bought a HP Pavilion Plus Laptop 16-0008TX. I received a HP Pavilion Plus Laptop 16-0000.

Made my purchase 8 days ago (2nd May). 

Is anyone getting paid enough at HP to help correct this wrong?

[banhien]

@JulianSounds 

>>>>> ... I bought a HP Pavilion Plus Laptop 16-0008TX. I received a HP Pavilion Plus Laptop 16-0000.

No such machine is  Laptop 16-0008TX from HP. Only HP Pavilion Plus Laptop 16-ab0008TX and the label is RIGHT. Its specs

            https://www.hp.com/au-en/shop/hp-pavilion-plus-laptop-16-ab0008tx-93t28pa.html

Did you order online from HP ? I believe you received the right order.

Regards.

[JulianSounds]

"No such machine is  Laptop 16-0008TX from HP. Only HP Pavilion Plus Laptop 16-ab0008TX"

This doesn't make sense. Please correct your message.

Yes, I bought the laptop online from HP.com.au 

[banhien]

@JulianSounds 

Again, NONE of them is  16-0008TX.

ONLY   HP Pavilion Plus Laptop 16-ab0xxxTX or HP Pavilion Plus Laptop 16-ab0xxxTU

            https://www.hp.com/au-en/shop/laptops-tablets.html?_gl=1*1k5kycz*_up*MQ..&gclid=EAIaIQobChMIrcj4pNOE...

Again. HP has models with nn-aannnnzz where

nn = size 11, 13, 14, 15, 16 or 17  (in this case 16 for 16"machines)

aa = aa to zz  (in this case ab)

nnnn = 0000 to 9999 (in this case 0008)

zz = country code or region code for Australia and Asia Pacific Region zz could be TX or TU or AU (in this case TX)

Again HP does NOT have machine with    16-??0008TX. (missing ??)

Regards.

[JulianSounds]

Please explain the following pictures that were taken from my screen.

[banhien · Accepted solution]

@JulianSounds 

The second image shows your machine is an HP Pavilion Laptop PC 16-ab0008TX (model) and the first says it is a member of the HP Pavilion Laptop PC 16-ab0000 series (or family).

The model shows its specs and the series may have 5, 10,  20 or more machines which share many same parts but different configurations or combinations.

Your machine should have parts on the following list

            https://support.hp.com/lv-en/document/ish_9291555-9291601-16

Hope this makes sense.

Regards.

[JulianSounds]

Thank You.