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08-26-2024 01:41 PM
After doing live video and sending pictures I sent my laptop in now they finally tell me that the warranty I bought was for a printer not my laptop. Then tell me that the screen was damaged and the motherboard. I just was on the laptop and none of these problems exsiited Then they change the story 5 times. They were looking or doing something else they were not paying attention, they have been rude and nasty this whole process. then tell me to buy another one
08-26-2024 02:04 PM
Welcome to the HP English Community --
I found reference to a model in this series that states the system was released (for purchase) in March 2023.
Your one-year standard Warranty would have started at purchase.
True -- Without an extended Warranty on the system, the standard warranty would have expired one year from purchase.
True, too - Even had you an extended Warranty, the coverage is not "nose to tail" -- covered items vary by contract.
If you sent the system to HP Support, you would have been advised about repairs to be completed and charged out-of-warranty.
What can we do?
I will forward your concerns to our Moderator team.
Should there be a response, look for a message here before the agent uses other methods to contact you.
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