Concerned about [Text Deleted]

[ttoliver1987]

After doing live video and sending pictures I sent my laptop in now they finally tell me that the warranty I bought was for a printer not my laptop. Then tell me that the screen was damaged and the motherboard. I just was on the laptop and none of these problems exsiited Then they change the story 5 times. They were looking or doing something else they were not paying attention, they have been rude and nasty this whole process. then tell me to buy another one

[Dragon-Fur]

@ttoliver1987 

Welcome to the HP English Community --

I found reference to a model in this series that states the system was released (for purchase) in March 2023.

Your one-year standard Warranty would have started at purchase.

True -- Without an extended Warranty on the system, the standard warranty would have expired one year from purchase.

True, too - Even had you an extended Warranty, the coverage is not "nose to tail" -- covered items vary by contract.

If you sent the system to HP Support, you would have been advised about repairs to be completed and charged out-of-warranty.

What can we do?

I will forward your concerns to our Moderator team.

Should there be a response, look for a message here before the agent uses other methods to contact you.

Request for Review – Please Read

A request has been submitted to our HP Community moderators for review and evaluation of your concern.

Worth Noting

• Our HP Community is a peer-to-peer user group.
• We are not HP Technical Support -- We are not associated with HP Sales, Service, or Warranty.
• Our request for assistance on your behalf does not guarantee HP will respond nor does our request influence the outcome.
• The time frame (how long it takes) to receive a response from HP is not controlled by the Community.

Important

• HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

• Be wary of any posted messages in the Community containing phone or email links – these are likely scammers who mean you harm.

• Please do not post any personal information in the Community.  We are a public resource.

• Be very careful when out on the Internet looking for help - one little dot, space, or letter out of place can land you in trouble.

HP Support  HP World-Wide Support

In-Warranty product case submission

Select your region and follow the prompts

Printer Setup and Support

123.hp.com - Printer setup from the HP® Official site

HP Instant Ink has separate hours and a separate contact:  HP Instant Ink Support

= = = = = = = = = = = = = = = =

Thank you for participating in the HP Community --

People who own, use, and support HP devices.