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15-ba018wm

My lap top is out of warranty. 
I use google as my search engine and wanted to switch to Microsoft for a work issue 

I went a way from the computer and a blue box 

saying “the following configuration change was requested for this computer s trusted platform module. 
clear TPM

Warning. Clearing the TPM estates information stored on the TPM. You will lose all crested keys and access to data encrypted by these keys. 
press F1=accept

press F2=Reject 

 

I don’t have function keys on my keyboard. Anything else I do causes a beeping signal. 
what do I do????

1 REPLY 1
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@Deanajb, Welcome to HP Support Community!

 

As per the mentioned model, there should be F2 key available, press the F2 key to reject it.

 

Or, you could attach an OTG adapter and USB mouse or keyboard, and then you should be able to select the prompt.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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