Confusing issues

[Pcgamer_47]

Hello I have had a victus gaming laptop for at least 9 months and after 5 months my laptop has had multiple issues. One day I turned on my laptop and it was loading and then stopped halfway and showed a blue screen this issue has continued for the past 5 months and has only gotten worse I have already tried updating windows and all my drivers and it still changed nothing I had also tried a BIOS update and every attempt my laptop went to a blue screen sometimes after it goes to a blue screen it shows a message saying windows didn't start correctly and it would give me options after seeing this I always click restart so I don't make the wrong decision and delete my data.

Every time this happens my laptop will freeze and have after this happening over and over for at least 10 minutes my laptop goes to the login menu after I log in and try to do something simple the same lue screen appears and the same cycle happens again.

I have tried calling repair places for a solution and I'm always told I have to make a appointment so I thought it would be easier to ask you guys if I can solve the issue at home before I go to a repair shop as a last resort.

Please help!

[A_Gayathri]

Hi @Pcgamer_47,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing persistent and severe system issues with your HP Victus gaming laptop. Here are some steps you can take to troubleshoot and potentially resolve the issue:

Step 1: Run a System File Check (SFC)

1. Open Command Prompt as Administrator: Press Win + X and select "Command Prompt (Admin)" or "Windows PowerShell (Admin)".
2. Run SFC: Type sfc /scannow and press Enter. This will scan and repair any corrupted system files.   DISM /Online /Cleanup-Image /CheckHealth
   DISM /Online /Cleanup-Image /ScanHealth
   DISM /Online /Cleanup-Image /RestoreHealth
    

Step 2: Run a DISM Scan

1. Open Command Prompt as Administrator: As above.
2. Run DISM: Type the following commands one by one and press Enter after each:

Step 3: Check for Hardware Issues

1. Run HP Diagnostics: Restart your laptop and repeatedly press Esc until the Startup Menu opens. Press F2 to open the System Diagnostics and run the extensive test to check for any hardware issues.
2. Check for Overheating: Ensure that your laptop is not overheating. Use a cooling pad if necessary and make sure the vents are clear of dust and debris.

Step 4: Perform a Clean Boot

1. Open System Configuration: Press Win + R, type msconfig, and press Enter.
2. Disable Startup Items: Go to the Services tab, check "Hide all Microsoft services," then click "Disable all." Next, go to the Startup tab and click "Open Task Manager." Disable all startup items.
3. Restart your Laptop: See if the issue persists. This can help identify if a third-party application is causing the problem.

Step 5: Roll Back or Uninstall Recent Updates

1. Open Settings: Press Win + I and go to "Update & Security" > "Windows Update."
2. View Update History: Click on "View update history" and then "Uninstall updates."
3. Uninstall Recent Updates: Uninstall the most recent updates that were installed before the issue started.

Step 6: Reset Windows

1. Backup Data: Ensure you have a backup of all your important data.
2. Open Settings: Press Win + I and go to "Update & Security" > "Recovery."
3. Reset this PC: Select "Get started" under "Reset this PC" and choose to keep your files or remove everything based on your preference. Follow the on-screen instructions to complete the process.

Step 7: Check Event Viewer

1. Open Event Viewer: Press Win + X and select "Event Viewer."
2. Look for Errors: Check the logs under "Windows Logs" > "System" and "Application" for any critical errors or warnings that might give more insight into the issue.

Refer to this document: Victus by HP 15.6 inch Gaming Laptop 15-fb1000 series  User manual

I hope this helps. 

Take care and have a good day.

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