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HP 15.6 inch Laptop PC 15-d4000 (4C803AV)
Microsoft Windows 11

I am trying to connect two separate monitors to my HP laptop using a Comsol USB-C to dual display port adapter and when i try it does not work I get the following message 'usb device not recognized'.  I have tested the adapter on both my mobile phone and partners hp laptop and it works perfectly.  I have tested the usb-c port on my laptop with my phone and that works.  So it is just an issue with the adaptor and my laptop, it just won't work?

2 REPLIES 2
HP Recommended

Hi @SD2085A 

 

Welcome to the HP support community.

I understand that you want to connect external monitor, I am glad to assist you today.

Please find below the user guide for your PC.

 

http://h10032.www1.hp.com/ctg/Manual/c07907340.pdf

 

Hope this helps.

 

-Regards

Raj

Raj2111
I am an HP Employee

HP Recommended

I want to connect 2 external monitors not just 1 and my laptop only has 1 hdmi outlet.  Each monitor has a VGA and Display port, how can I do it?

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