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- Notebooks
- Notebook Operating System and Recovery
- Constant BSOD errors

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10-31-2020 11:34 AM
Product Name: HP ENVY x360 Convertible 15-ds1xxx
Product Number: 8VP57AV
crash dump file: C:\windows\Minidump\103120-8312-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x3F45A0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800683BD9BC, 0xFFFFFE0CA69F6D90, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
11-05-2020 11:59 AM
I reviewed your post and I understand that you are getting bluescreen errors on the computer.
Don’t worry, I assure you I will try my best to get this sorted.
Follow the below steps to run the SFC scan on the computer and it will fix any Windows files which are corrupt or not working correctly.
Click the Start button and in the search bar, type cmd. Right-click on cmd.exe and select Run as Administrator. Click Yes on the User Account Control (UAC) prompt that appears, and once the blinking cursor appears, type: SFC /scannow and press the Enter key.
If you continue facing the issue, then I recommend you perform a recovery on the computer following the steps in the below article and check whether the issue is resolved.
https://support.hp.com/in-en/document/c06162205
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
11-07-2020 06:56 PM
Went through with the sfc scan. Computer came back saying it was fine but it stills crashes when trying to install some driver updates in general and still won't allow me to install window updates. If there are any other options we could try before going for a full system restore that would be great.
11-08-2020 10:13 AM
I recommend you perform a system restore back to the date when everything was working fine on the computer.
Refer to the below article for detailed steps.
https://support.hp.com/in-en/document/c03327545
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee