Continuous Freezing on “Diagnosing Pc”

[JSMONE3]

Hello, My laptop has had the same issue for a couple of months now. I’ve had it since 2020 and since sometime last year when i turn it back on from being on “sleep mode” a black screen pops up stating “preparing automatic repair” and then goes to “diagnosing your pc” and then it freezes. I’ve tried doing a hard shut down plenty of times and nothing else is popping up. Last time a blue screen popped up and i was able to choose from some advanced options but this time thats not even an option. What should i do? and is Sleep mode not the appropriate way to leave my laptop overnight? I really want to avoid getting a new laptop because i feel like this one still has some life left please help.

[Raj_05]

Hi @JSMONE3,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're facing an issue with the Automatic Repair tool not being able to resolve the problem and a system freeze during the process. Here are a few troubleshooting steps you can try to get your HP laptop back to a usable state.

Force Restart into Advanced Startup Options

Since you mentioned that you don't see the option to enter advanced startup now, you can try forcing your system to go into Advanced Startup by performing multiple hard shutdowns:

• Press and hold the power button until your laptop shuts off completely.
• Turn it on and as soon as you see the HP logo, force shutdown by holding the power button again.
• Repeat this 2–3 times. On the third restart, your laptop should enter Windows Recovery Environment (WinRE).
• Once you're in WinRE, you can try using the Startup Repair tool or access other advanced options.

Disable Fast Startup

Sometimes, the issue arises because of how the laptop is managing the sleep mode and power settings. If you manage to boot into Windows, try disabling Fast Startup:

• Go to Control Panel > Power Options > Choose what the power button does.
• Click on Change settings that are currently unavailable.
• Under Shutdown settings, uncheck Turn on fast startup (recommended).
• Save changes and restart your laptop.

Boot into Safe Mode

Once you manage to get into the Advanced Startup Options or Windows Recovery Environment, you can try booting into Safe Mode:

• From the Troubleshoot menu, select Advanced options > Startup Settings > Restart.
• After the restart, press F4 to boot into Safe Mode.

Check for Corrupt System Files

If you manage to get into Safe Mode or even Windows, try running the following command to fix any corrupt system files:

• Open Command Prompt as an administrator and run the following commands:

sfc /scannow
 

• This will scan and repair any corrupt files that might be causing the issue.

[Raj_05]

Restore to a Previous Restore Point

If you've previously created a restore point before the issue began:

• Go to Advanced options > System Restore and choose a restore point from when your laptop was working fine.

Reset Your PC (Last Resort)

If the issue persists and no other options work, you might need to reset your laptop. You can choose to keep your files if you're able to access this option:

• Go to Advanced options > Reset this PC and follow the on-screen instructions.

Is Sleep Mode the Problem?

• Sleep mode can sometimes cause issues like the one you're experiencing, especially if your system isn't properly waking up from it. It may be a good idea to turn off sleep mode and configure your laptop to enter hibernation or simply to shut down instead of using sleep. Hibernation stores your system’s state and can be a safer option if you're leaving your laptop unused for a long period of time.

To adjust this, go to Control Panel > Power Options > Choose what the power buttons do and configure it accordingly.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support