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Control key locked hp spectre x360

HP Recommended
Hp spectre x360 convertible
Microsoft Windows 10 (32-bit)

Control key is locked, keys currently when depressed activate other functions. Some triggers found: numlock, y, [. Called hp they sent me a usb drive. Plugged in, followed instructions, backed up date, Wiped everything, turned on again. 

Same issue, still not resolved. Hp support center directed me to check diagnostics on system, everything checked out ok. 

Called hp for months trying to resolve this issue, not helping out at the moment. Spent hours trying to connect to an agent, only to be disconnected. 

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@SPECTRE__360 I'll be your host for the day, they call me the Riddle_Decipher.

 

Did you check if the issue occurs on an external keyboard?

While you respond to that, here's what you need to do:

 

I recommend you attempt the below steps to identify the cause of the failure and resolve it accordingly:

  • Try changing the keyboard layout/language and check if it works: Click here for steps.
  • Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust. 
  • Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
  • Replace the battery, restart the notebook,
  • if the issue persists, perform an interactive hardware test on the keyboard using the steps mentioned on this link: Click here (look under "Running Component Tests > Keyboard test").

If the test fails, you can find the part number on the HP Parts Surfer & replace the parts on the HP Parts Store.

Or write back to me for alternate solutions to getting it fixed via HP.

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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