Cooling Fan not working error

[Erikmattheszimm]

My computer froze up and quit working. After reboot, I received an error that indicated the cooling fan was not working and needed to be repaired/replaced. Has anyone experienced this and must I take it into a certified HP service center?

[MathewT]

Hi @Erikmattheszimm

Welcome to HP Forums!

It’ll be an honor to guide you through the steps needed to identify and address your query.

I understand you have some issues with your computer and there is a cooling fan error message that shows up.

To fix this error, use the following steps:

1. Press Enter to clear the message and allow the system to boot to the Windows Desktop.

2. Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

   For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

3. After you remove the dust, turn on the computer. If the error message persists, continue with these steps.

4. Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

   For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

5. In some cases, updating the BIOS might help prevent this error from occurring.

   For more information on how to update the BIOS, see Updating the BIOS.

If this does not work, you will have to get your notebook serviced. For further course of action, I have sent you a private message.

Please check your Private message icon on the upper right corner of your HP Forums profile.

Next, to your profile Name, you should see a little blue envelope, please click on it.

If you feel I was helpful, simply click on Accept as Solution to help the community grow.

Cheers

[Jason39]

Hi Matthew,

I think i have the same issue, see screenshot.

I've had this issue for a couple of months but never had time to attend to it. And unfortunately, my warranty just ran out last week.

Can you please also send me a private message re solution.

[Jason39]

Screenshot attached.

[DavidM1957]

HP Spectre X360 laptop purchased directly from HP in 11/2018.

My experience has included lout buzzing, high-frequency spinning, grinding, and squeaking - all coming from the cooling fan of my spectre x360 laptop. I read a number of things about various software-controlled adjustments to accommodate the generation of heat during operation. However, this variable, inconsistent fan noise is ridiculous. It came to a head this week when I got the Cooling Fan not working error the next time that I attempted to start up my spectre x360. 

It stated:

The system has detected that a cooling fan is not operating correctly. Continued operation is not recommended and may cause unpredictable behavior that could result in random shutdown, data loss or possible system damage. The system will shutdown in 15 seconds, To prevent shutdown and continue system operation, press the Enter key now.

System Fan (90B)

What is going on?? How do I get this permanently fixed?? It is extremely frustrating.

DavidM1957

[Jimster32]

Hi I have the same problem wit the fan and it was replace b4 but the laptop was only used bout 5 times and its stopped again I got my friend to look at it he said it the fan again but he said it not the correct fan for it . Could u send me a part number n diagram  for a hp pavilion 15 ce0509sa thanks it's less than a year old too thanks

[Riddle_Decipher]

@Jimster32 Greetings from the HP Community!

I'm unable to obtain any information using this: hp pavilion 15 ce0509sa, here's what I'll need:

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