Cooling on HP Envy 14-eb0000 (167S0AV)

[DanielQ1]

(Hello,

Some years ago when I bought my laptop cooling was working after installing Win10. Recently, however, CPU temperatures have been climbing and from what the HP Software Diagnostics says, they're running at 85RPM (or, I think, minimum speed). From what I've read on this model, HP Coolsense isn't supported, so now I'm wondering what happened for them to not work dynamically out of the blue.

Thanks!

[Max3Aj · Accepted solution]

@DanielQ1, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It seems like your laptop's cooling fan is stuck at a low RPM (85RPM), which is unusually low and could indicate a software or firmware issue, or even a hardware malfunction.

Here are some steps to help you troubleshoot and potentially resolve the issue:

Update BIOS and Firmware

Outdated BIOS or firmware can cause fan control issues.

• Visit the HP Software and Driver Downloads page and enter your product number.
• Download and install the latest BIOS and firmware updates available for your model.
• Restart your laptop after installation.

Run HP Hardware Diagnostics (UEFI)

This will help determine if the fan hardware is functioning properly.

• Turn off the laptop.
• Press Esc repeatedly while turning it on, then press F2 to enter diagnostics.
• Run the System Test > Component Tests > Fan.

If the fan test fails, it may indicate a hardware issue requiring service.

Check HP Command Center or OMEN Gaming Hub

While HP CoolSense is not supported on this model, some ENVY models support HP Command Center or OMEN Gaming Hub for thermal control.

• Check if either is installed via the Microsoft Store.
• If available, open it and set the thermal profile to Performance or Cool.

Clean the Air Vents and Fan

Dust buildup can restrict airflow and cause thermal issues.

• Use compressed air to gently clean the vents.
• If you're comfortable, open the back panel and clean the fan directly (only if you're experienced with hardware).

Reset BIOS Settings

Sometimes BIOS settings can interfere with fan behavior.

• Enter BIOS (press Esc > F10 during boot).
• Look for an option to Restore Defaults or Reset BIOS Settings.
• Save and exit.

Check for Background Processes

High CPU usage from background apps can cause overheating.

• Open Task Manager (Ctrl + Shift + Esc).
• Check for any processes using high CPU and end them if unnecessary.

If none of the above steps resolve the issue and the fan remains at 85RPM, it could be a fan controller failure or a sensor issue. In that case, please visit the nearest HP authorized service center, the service team will check and assist you. 
Kindly follow this link to locate the nearest HP service center: Localizador da Central de Serviço HP® - Portugal | HP® Support
(Select the country from the dropdown menu and enter the city name or pincode) 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support 

[DanielQ1]

Good afternoon,

I tried the HP Hardware Diagnostics via UEFI but the only one I had found at the time was outdated (2.2... version), so diagnosing from there was pointless.

From what I gathered after going back and forth with the HP Support Assistant, I found out I was running a BIOS firmware 2 versions old, something that wasn't stated in the app (I went from rev45 to rev47). I installed it but didn't seem to make a difference in terms of fan functionality.

I ended up installing the HP Command Center, which from what I gathered fixed the issue. The fans ramped up on a more performance-heavy profile but still kept going when changing to a softer one.

TLDR: HP Command Center fixed it, but the HP Support Assistant app has some sort of issues with version retrieval or something. 🙂

I appreciate your time!