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‎02-06-2020 11:23 AM

HP Recommended

I bought it a couple of months ago and I tried reinstalling windows and reseting the pc but it didnt fix the issue.

 

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‎02-06-2020 11:24 AM

HP Recommended

So it is a compatibility problem, or an hardware problem.. If bought previous November you have probably a previous version of Windows (1903 for exemple). 

 

The best option execute an hardware test in your computer. For this, restart your computer by tapping F2 when it is been down for restart. You come in HP Hardware Diagnostic Interface and can execute all tests. If you have a fail please tell us. 

For more information about HP Hardware Diagnostics please see this: 
https://support.hp.com/us-en/document/c03467259

If I have been answer to your question please accept it as a solution 🙂
I am Expert from French Community, and I am doing my best to help you with your question.

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