Correct UserManual for 14-EW1082TU (A3WE3PA) HP Pavilion Plus 14 AI-Enhanced LapTop & BIOS Update

[Bhishmar]

I have Purchased  a new HP LapTop  in December 1st week, 2024.

Model-Name: HP Pavilion Plus 14 AI-Enhanced LapTop

Model-Num : 14-EW1082TU

Product-Num : A3WE3PA#ACJ 

Mother-Board-Model: 8C31 (90.36)

A) I am not able to locate the correct UserManual & Maintenance and Service Guide  pdfs for it.

What I could locate seems to be same for 14-ew0xxx  & 14-ew1xxx models, which seems to be un-unsual,  since I cannot imagine both platforms to be same.

The exact file name & URL for the UserManual I got are below:

File-Name: pdf_8152127_en-US-1.pdf,  9.39 MiB (9,855,185 bytes), 

MD5= e08b460db2a2d69879cb7eac19b5e9fe

URL: https://kaas.hpcloud.hp.com/pdf-public/pdf_8152127_en-US-1.pdf

Document Part Number: N59804-001

First Edition: September 2023

Reached there by providing Product-Num at HP support site below

https://support.hp.com/in-en

https://support.hp.com/in-en/product/setup-user-guides/hp-pavilion-plus-14-inch-laptop-pc-14-ew1000/...

Interestingly, you will get the same things for ew0xxx models also.

!!!!

No where in this 83 page UserManual, I can find a mention of any  specific NoteBook “model-name” or  “model numbers” (or even a long list of model-nums/names) for which this  manual /document  is applicable of!!!  That is the height of stupidity, casualness,  or total lack of professionalism (I don’t know what to call it) which HP displays.

At least one glaring mistake/error I am aware of in the UserManual:

(Dont know what more are there)

Section-3: Getting to Know your Computer, Page-4,5:

Right-Side: Identify Ports/Interfaces: Picture & Table

Item-1 is the first USB-C Port, where AC-Power-adapter Connector is to be plugged.

It is said in the Table [page-5, item-serial (1)]  that  this is a 20-Gbps Port.

Whereas from multiple other sources in the net & also from the one-page (multi-language) flyer (printed doc) which came with the “14-ew1082tu” product-box (N59802-371), I understand this is 10 Gbps USB-C port.  Can some expert clarify this?

The other USB-Type-C port is a ThunderBolt-4 port with 40 Gbps. There are two other USB-Type-A ports 10 Gbps & 5 Gbps each. There is no confusion there.

B) Another Question:  My NoteBook came with BIOS Ver-F.08 (18-04-2024).  Has anybody successfully updated to the latest BIOS-F.09 version (10-09-2024), without any post-update issues?

C) On adding my new product in this support-forum  thru Product-Serial Number it adds an incorrect Product-ID/ or term!!!  (7X845AV), instead of the correct one (A3WE3PA). How to Correct this? Dont know where this new number/alpha-numeral : (7X845AV) came from?

Bhishmar, Trivandrum

[Paul_Tikkanen]

I can only answer your question regarding the service manual, and you are not going to like it.

That is the correct and only service manual HP has for the model series.

We volunteers who have been members of the HP support community for many years, raised this very question with HP a while back as to why HP does not update the service manuals for the newer models in the same general series as they are introduced to market.

HP's answer was in substance that they do not and will not update the service manuals for their consumer class PC model series as new models in the series are introduced to market.

That makes it very difficult for us to answer questions regarding memory upgrades, Wi-Fi card upgrades, motherboard upgrades and whatnot.

For example, some notebooks in an older model series come with DDR4 memory but the newer models come with DDR5 memory, so the service manual for the new model series indicates outdated information regarding memory upgrades.

Regarding the product number...that is another thing that is hard to understand why HP does this:

The 7X845AV product number is a general product number that covers many different individual product numbers in the 14-ew1xxx model series as you can see from the HP PartSurfer list at the link below, yours being one of them.

HP PartSurfer

[Bhishmar]

@ Paul_Tikkanen

Dear Mr Paul

Many thanks for ur answer (for whatever it is worth). Some clarity is always better.

Though I am angry with HP, I can understand their approach to reduce their documentation workload. 

What I cannot understand is why they could not provide additional info as to what list of models a particular manual-pdf is applicable of.  This at least increases the confidence of the user, that he is indeed referring to the correct document, even with errors. Especially in the context of term “7X845AV” cropping up, (instead of  correct prod-id: “A3WE3PA”) in the support pages for manuals every now & then.

Nobody is expecting them to provide specific pdf’s  for each & every model, in their frenzy to reduce the TIME TO MARKET delay. But I know that is also not a question you can answer!

But let me ask you two other questions, which you may have answer to.

a) Do you know USB-port-1 of this “ew1xxx” platform  is of 10 Gbps or 20 Gbps (Theoritical  max speed)? 

Or rather the question is whether this port is of  “USB-3.2 Gen2 x 1”  or  “USB-3.2 Gen2 x 2” ?

Here by port-1,  I mean item-1 marked in the picture & table of pages-4 & 5 in the UserManual (pdf_8152127_en-US-1.pdf).   i.e. Port farthest away from hinge at right side.

b) Can the 100W AC-Power-adapter be connected to the other USB-C Port (ThunderBolt-4), for charging the LapTop Battery, without damage ?  

Is the port designed for that?  This is purely a theoretical question, since nobody wastes a 40-Gbps port for charging, I know!  But I am an Electrical/Electronics Engineer by profession, and these questions are things which come to mind first, in such scenarios, & nowhere in the manuals these are mentioned!

c) Also Can anybody else answer my BIOS Update (F09 version) question here, please…

Bhishmar

[Paul_Tikkanen]

You're very welcome.

In the absence of any updated in the manual, I would not know the answer to your questions.