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‎10-19-2019 06:42 AM

HP Recommended
Product: HP 15-r014tx Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

HP 15-r014tx Notebook PC,

Windows 10

Problem - Start button, search, Cortana, Network does not supporting

1 REPLY 1

‎10-19-2019 02:58 PM

HP Recommended

@VASP 

 

Machines came with  Windows 8.1 (64 bit), its specs

 

     https://support.hp.com/au-en/document/c04337700

 

How did you install Windows 10 ? Please use the following steps

 

(a) Download Windows 10 ISO from the following link and save on your computer,

 

       https://www.microsoft.com/en-us/software-download/windows10

 

(b) Mount downloaded load ISO file as virtual DVD,

(c) Right click Setup and select Run as Administrator,

 

     mount.png

 

(d) Check Keep user data/files and programs. (otherwise it will format your HDD and delete everything).

 

The process will take from around 45mins to 2 hours and it will reboot few times.

 

Regards.

BH
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