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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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1 REPLY 1
10-19-2019 02:58 PM
Machines came with Windows 8.1 (64 bit), its specs
https://support.hp.com/au-en/document/c04337700
How did you install Windows 10 ? Please use the following steps
(a) Download Windows 10 ISO from the following link and save on your computer,
https://www.microsoft.com/en-us/software-download/windows10
(b) Mount downloaded load ISO file as virtual DVD,
(c) Right click Setup and select Run as Administrator,
(d) Check Keep user data/files and programs. (otherwise it will format your HDD and delete everything).
The process will take from around 45mins to 2 hours and it will reboot few times.
Regards.
BH
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