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‎07-29-2020 11:55 AM

HP Recommended
Product: HP Notebook 15-BS020WM
Operating System: Microsoft Windows 10 (64-bit)

I tried to reset computer to remove all old files and start over so my stepdaughter can use for school.  Every time I did the reset, it would get to the final reboot and it would revert back to the way it was.  I followed the "can't do factory reset" forum instructions on this site and now it says it can't complete and is stuck.  I can't get it past that point and will not boot up at all now.  Need Help!!!

1 REPLY 1

‎07-29-2020 12:42 PM

HP Recommended

Hi:

 

if the factory reset option didn't work, use another PC with Windows 7 64 bit or newer to create a bootable USB recovery drive using the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with the notebook.

 

Here is an info link for how to use the HP cloud recovery tool...

 

https://support.hp.com/us-en/document/c06162205

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