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HP Recommended
pavilion notebook
Microsoft Windows 10 (64-bit)

my pavilion notebook Cpu usage goes high until i open task manager then it goes normal, i checked it with resource monitor , its show setup.exe - 32bit setup launcher cos Cpu high usages < 40-60% >

3 REPLIES 3
HP Recommended

@ben_yaw

This message indicates that your PC is trying to install an older 32-bit program in 64-bit Windows 10 -- and since it is doing this over and over, my guess is that it is failing in the process.

 

Use Autoruns to figure out what all is starting up when your computer does/when you log on. Look up anything you do not know about using Google to see what it is.

 

Good Luck

 



I am a volunteer and I do not work for, nor represent, HP
HP Recommended

Dear Wa wood i m tried used autoruns but it seems everthings is fine.

honestly i dont know muchof  pc things well, can you help me about it? we arange a time then use teamviwver , so you can log in to my laptop and check it.

 

best regards

ben yaw

HP Recommended

@ben_yaw

We're not Tech Support and we have no way to remote in to your device.

If you need that kind of support, you would have to contact HP Customer Service and have them put you in contact with HP Tech Support:

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!
If you have trouble finding a phone number, then try: 1 (800) 474-6836



I am a volunteer and I do not work for, nor represent, HP
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