Crash - Driver DMA-Violation

[Peter4870]

I suspect Corel Paintshop Pro 2020 is causing my system to crash every day or so. I get BSOD with the note that a driver dma violation has occurred.

How do I pin down the problem so I can tackle Corel?

[Echo_Lake · Accepted solution]

@Peter4870

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

And, also run BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Peter4870]

I checked Windows Update and found that Windows 10 Update 20H2 was available.

Three hours later I was up and running again. No crashes in the past day and a half.

So. Thank you Echo_Lake (probably a bot)

[Echo_Lake]

@Peter4870

Thank you for posting back. 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us. 
Have a great day!