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‎01-02-2023 02:31 PM

HP Recommended
Operating System: Microsoft Windows 11

I have a problem with my new laptop Omen 16. When working in Blender the system freezes after some minutes and artefacts (small squares) show up on the screen and program not respond.

please i need help 

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-20-2023 06:45 PM

HP Recommended

Hello @ahmedachour 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Consumer Notebook PC BIOS Update 

F.18 Rev.A13.1 MBNov 14, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

AMD High-Definition Graphics Driver

31.0.12002.7004 Rev.B663.5 MBSep 16, 2022Download

NVIDIA Graphics Driver

30.0.15.1179 Rev.A1019.4 MBApr 11, 2022Download

OMEN Gaming Hub SDK Package

1.0.66 Rev.A44.2 MBOct 14, 2022Download

 

(6) Restart Windows

(7) Test your notebook

(8) Please report back

View solution in original post

1 person found this reply helpful
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6 REPLIES 6

‎01-03-2023 07:45 AM

HP Recommended

Hello @ahmedachour 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we dive deeper ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3) Please report back

Was this reply helpful? Yes No

‎01-20-2023 02:16 PM

HP Recommended

My project-2.jpg

Was this reply helpful? Yes No

‎01-20-2023 02:18 PM

HP Recommended

My project-2 (1).jpg

Was this reply helpful? Yes No

‎01-20-2023 06:45 PM

HP Recommended

Hello @ahmedachour 

 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

 

(2) Download and install BIOS Update

HP Consumer Notebook PC BIOS Update 

F.18 Rev.A13.1 MBNov 14, 2022Download

 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update

AMD High-Definition Graphics Driver

31.0.12002.7004 Rev.B663.5 MBSep 16, 2022Download

NVIDIA Graphics Driver

30.0.15.1179 Rev.A1019.4 MBApr 11, 2022Download

OMEN Gaming Hub SDK Package

1.0.66 Rev.A44.2 MBOct 14, 2022Download

 

(6) Restart Windows

(7) Test your notebook

(8) Please report back

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-21-2023 12:50 PM

HP Recommended

Thaaaaaaaaaaaank youuuuuuuuuuuuuuuuuuuuuuu 

 

Was this reply helpful? Yes No

‎01-21-2023 01:11 PM

HP Recommended
@ahmedachour wrote:

Thaaaaaaaaaaaank youuuuuuuuuuuuuuuuuuuuuuu 

 

Hello @ahmedachour 

The pleasure is mine !

 

Create Windows system <restore point> to save the current stable state !

How to Create a System Restore Point on Windows 10 or Windows 11

 

Kind regards

Was this reply helpful? Yes No
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