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Ive had my computer for awhile now and all of the sudden ive been crashing evreytime i start my computer up and get into the home screen ive tried to fix this many ways cleaning out my computer fresh starting deleting files but it never fixes my problem. What should i try doing? (Windows 10)

 

2 REPLIES 2
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Hey there! @Luis44

 

Please share the product number of your PC to assist you better.

 

Try the steps recommended below.

 

I would suggest you enable Fast Start-Up on the system and check if it helps. To do this, follow the steps below.
1. Open Control Panel and go to Power Options.
2. Click/tap on the Choose what the power buttons do link on the left side.
3. Click/tap on the Change settings that are currently unavailable link at the top.
4. If prompted by UAC, then click/tap on Yes. 
5. Ensure that Turn on Fast Startup is checked.
6. Restart the computer.

 

Try updating the BIOS and graphics driver on the PC to the latest version using HP support assistant.

 

Refer this article to know more information about using the HP support assistant. Click Here

 

If the issue still persists after trying out the steps try the steps recommended below.

 

In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type sfc /scannow. Make sure to include the space between sfc and the /.
Press Enter and wait while System File Checker scans for corrupted files.
When scanning is complete, the results are displayed on the screen.
If the file checker found and replaced any corrupted files, restart the computer and check the performance.
If the file checker did not find any corrupted files or found corrupted files but could not replace them, go to the next step.
If System File Checker finds corrupted files but cannot replace them, use the Deployment Image Servicing and Management (DISM) tool. DISM checks the corrupted files; then downloads and replaces the files using Windows Update.
In Windows, open a web browser.
   NOTE:
You need to be connected to the Internet to use DISM.
In Windows, search for Command Prompt. In the search results, right-click Command Prompt and select Run as administrator. Then click Yes.
In Command Prompt, type dism.exe /Online /Cleanup-image /Restorehealth. Make sure to include the space before each / in the command line.
Press Enter and wait while DISM works. This might take several minutes.
If DISM finds corrupted files, it replaces them using Windows Update. If this occurs, after DISM is finished, restart your computer and see if the performance has improved.

 

Lastly, try running a system diagnostics test on the PC and check if the hardware components on the PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC. Click Here

 

Hope this helps!

Have a great day! 🙂

 

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A4Apollo
I am an HP Employee

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having similar problems.  fast startup enabled.

slow startup.  fast sign-in box takes at least a minute to come up.  when opening programs, UAC  makes sound, but it can take 30 seconds before the 'yes/no' box shows up. 

typing lags.  programs unresponsive and crash arbitrarily, both system programs and browsers.

not an overheating problem.

updated BIOS & graphics driver just the other day for a screen going black problem.  both were actually up-to-date already.

hard drive checks out okay.  SFC finds no inconsistencies, not does chkdsk or DISM.

what in the world is going on?

any ideas would be welcomed.

this is an HP envy 17 j115cl running Windows 10 home 64 bit, all windows and HP updates current.

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