-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
03-23-2021 01:06 AM
Product: Hp probook
Operating System: Microsoft Windows 10 (64-bit)
good day everyone, my pc is crashing it does not respond to the keyboard command (it does not responded to "ctrl + alt + supp " after a variable boot period i encountered this problem after installing a update of win 10 and the BIOS , it is update are proposed by the pc itself
1 REPLY 1
03-24-2021 03:31 AM
Do you mean computer won't start after Bios update?
Follow the instructions below to try and boot in Safe Mode:
- Plug in or insert bootable drive (USB flash stick or DVD) and restart your PC.
- Access boot menu and select the drive as the primary boot device. You can do it in BIOS settings, too.
- The loading process of the installation file should commence.
- Select your preferences and hit the ”Next” button.
- In the following dialog box, select ”Repair your computer” from the bottom left corner.
- Open Troubleshoot.
- Choose Advanced Options.
- Choose Startup settings.
- Select Restart.
- Once your PC restarts, press F4, F5 or F6 to boot in various Safe Mode options.
- Safe mode – F4
- Safe mode with Networking – F5
- and Safe Mode with Command Prompt – F6.
- When/if system boots in Windows 10 finally, you can restart your PC and start the system in a standard manner.
If you want to know how to create a Windows 10 installation media, follow the steps in this simple guide .
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for?
Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.