Create Password Reset Disk

[Scribe316]

Yesterday my new HP Spectre made me reset my password to get in.  Wouldn't take Windows Hello, fingerprint, pin... nothing.

Today I'm trying to create a password reset disk and when I click in User Accounts to Create Password Reset Disk, nothing happens.  The wizard is not launching.

It's not hanging up... I checked Task Manager, there is no Forgot Password Wizard process running.  I'm bummed... I've already had this computer in for repair.  Love the computer, just wish it worked.

[A4Apollo]

Hey there! @Scribe316, 

Are you using a local account or a connected account to log into the PC?

While you find and click the option "Create a password reset disk", nothing appears. No wizard. No response. It is necessary to try to close Forgotten Password Wizard task in task window and try to click the link "Create a password reset disk" again.

Step 1: Open Task Switcher Window and find the Forgotten Password Wizard task.

Press and hold on Alt + Tab and if you can see the Forgotten Password Wizard shown up in task switcher window, but while you tab over to that task and let go of the keys, nothing displays, go on to solve the problem.

Step 2: Close Forgotten Password Wizard task.

1. Move your mouse cursor to the top-right corner of the Forgotten Password Wizard in task switcher window, it will display the X button. Just click on X and you can close the process.
2. Press the combination keys Ctrl + Shift + ESC to open the Task Manager directly. Find out the process named "Forgotten Password Wizard". Select it and click on End task.
3: Re-click on the "Create a password reset disk" link in Control Panel. It will open the Forgotten Password Wizard successfully.

Let me know if this works!

Have a great day! 🙂

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