Creating recovery USB drive from HP recovery manager

[Neobond]

Hello, I bought my x360 as a refurb at a Microcenter in the US (Detroit) when I was there in the summer of 2017. I live in The Netherlands and the warranty has already expired anyway. Here's my question. The touchscreen keeps disabling, and I am fed up of having to do the trick in the device manager to disable and enable the I2C HID device, which is what gets an exclamation mark and prevents the touchscreen from working, this happened after I clean installed a valid Windows 10 Pro key on it two years ago so I no longer have the original recovery in a partition. I can't select my European address to ship the $40 recovery USB so I figured I would see if HP recovery manager works, but I am reading that it creates a recovery of the existing system, is this true?

I want to know if the USB recovery drive I created with the HP recovery manager has set the original Windows 10 Home + proper drivers, or if it is simply snapshotting my own clean install with the buggy touchscreen enabling and disabling.

I would go to Windows 10 Home and HP vanilla OOBE if it fixes the touchscreen!

[Paul_Tikkanen · Accepted solution]

Hi:

You can use the HP Cloud Recovery Client utility to create a bootable recovery drive.

This will set the hard drive to its original configuration when you bought the notebook.

Here is an info link for how to use the tool.

https://support.hp.com/us-en/document/c06162205

Then you can upgrade back to W10 Pro by reading the applicable info at the link below toward the bottom of the page.

https://support.microsoft.com/en-us/help/12384/windows-10-upgrading-home-to-pro

[Neobond]

Thanks a lot for your reply, it is odd that this isn't offered in my product page (just a link to ship recovery to a US address) I am now in the process of creating the recovery media.

[Paul_Tikkanen]

You're very welcome.

The utility is listed on the base model's W10 driver page.

https://support.hp.com/us-en/drivers/selfservice/HP-Pavilion-m3-u100-x360-Convertible-PC/12499204