Critical Process Died Error

[Shivam706173457]

Critical Process Died Error. Automatic shutdown and on while using the laptop with bluescreen. Please do not suggest me childish solutions like do windows update or do hp software or driver updates from the site, uninstall previous windows update or run HP PC hardware diagnostics, etc. I have done all of these and my problem is not resolved and I do not want to reset my PC. So, please repair it by visiting my home.

[Raj_05]

Hi @Shivam706173457,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand you’re looking for a solution beyond the common troubleshooting steps. Here’s a more technical approach to address the “Critical Process Died” error without resorting to basic troubleshooting or resetting your PC.

Check System Integrity with SFC and DISM:

• Open Command Prompt as an administrator.
• Run sfc /scannow to check for and repair corrupted system files.
• Follow it with DISM /Online /Cleanup-Image /RestoreHealth to repair the system image.

Inspect Event Viewer:

• Open Event Viewer (type eventvwr in the Start menu).
• Look under Windows Logs > System for any critical errors or warnings that might provide more details about what’s causing the crash.

Examine Driver and Software Conflicts:

• Use tools like Driver Verifier to identify problematic drivers. Open Command Prompt as an administrator and run verifier. Configure it to check all drivers and restart your PC. If the system crashes, Driver Verifier will indicate which driver is causing the issue.

Analyze Memory Dump Files:

• Review the memory dump files generated by the crash. Use tools like WinDbg (Windows Debugger) to analyze these files. You can use the !analyze -v command in WinDbg to get detailed information on the crash.

Check for Hardware Issues:

• Even though you’ve tried basic diagnostics, consider checking hardware components like RAM and storage more thoroughly. Use third-party tools like MemTest86 for RAM and a dedicated SSD/HDD diagnostic tool for storage.

Look for Recent Changes:

• Review any recent changes or installations that might have led to this issue. This includes newly installed software, drivers, or updates.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support