Critical process died

[Harmol]

I can’t get my pc to work properly anymore. It is a hp 15s laptop with Windows 11.

I have tried restarting, but no success. It seems to be stuck in a loop.

Under Advanced Options, I have tried -

Startup Repair - it didn’t work.

Startup Settings - number 5, enable safe mode with networking. That didn’t work, the critical process died error shows again.

Uninstall updates- i tried both quality and latest feature update and that doesnt work - it says ran into a problem and wont be able to uninstall the latest update.

System Restore - i pick the last system restore point which was about 2 weeks ago, i try to restore it but i get a msg that says You must always restore the drive that contains Windows. Restoring other drives is optional. Local Disk C: System you must enable protection on this drive. I then can’t go further. I have tried the other system restore dates and i get the same message.

Command Prompt - i have tried sfc.exe , then sfc /scannow, and it runs verification. Verification is 100% complete. It says Windows Resource Protection could not perform the requested operation.

Please help? I have no idea what to do.

[Echo_Lake]

@Harmol

Thank you for posting on HP Support Community.
 

That must be hard. Don't worry as I'll be glad to help,
I appreciate your efforts to try and resolve the issue. I understand that your HP notebook is not working correctly. If you have already performed the steps from the document HP Notebook PCs - Computer Does Not Start: https://support.hp.com/in-en/document/c01997899, No Power or no Boot and the issue persists, it could be a hardware failure. 
 

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
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