Custom order stuck in processing

[Luistheman]

I ordered a custom build unit more than a month ago already, and when I check order status it still says processing even though the estimated shipping date was today, what can I do to get help with this problem?.

[Dragon-Fur]

@Luistheman 

Welcome to the HP Community.

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@Luistheman wrote:

I ordered a custom build unit more than a month ago already, and when I check order status it still says processing even though the estimated shipping date was today, what can I do to get help with this problem?.

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You'll have to go back to the HP Store and the HP Store Customer Support.

Our Community does not have any access to purchase orders, purchase status, or any store service.

HP Online Store – USA

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the website and click the Flag to change regions.

Customer Service - Examples

• HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

OR

• HP Store - UK - Customer Service - Contact the Store

Under “I’m looking to buy…” > Select Home Products

Under  “I would like to…” > Select Contact a product specialist before I buy

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The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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[Luistheman]

Thanks for your reply 

[Dragon-Fur]

@Luistheman 

You are welcome.

I am sorry it was not what you hoped.

It's a really bad time to be a "Custom Anything" or even a "Straight off the Shelf Something".

Even after the product is built, it has to get from the manufacturer to the shipping port.

If the product is not destined for a local delivery (in Country),

Product has to be to the destination country.

At the destination country / shipping port / dock, the product has to be unloaded from the ship - sorted and tagged -  loaded onto an available shipping truck (with a driver) and sent to the final destination. 

It's a mess.  The evening news is full of stories about delays and tales of woe.

The process still "sort of" works - it's just really bogged down in the mud.

Good Luck.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"