D: drive recovery software is corrupted

[Paladinjeff]

I purchased this laptop in late December 2018 and due to my contracting cancer, did not open it until January 2021. 

I found that the system was running very slow and took between 15 - 30+ minutes before it could be used without whiling circles appearing and interruptions!  I tried everything I could to fix the problem based on HP troubleshooting and online HP advice but it never got better so I decided that I would do full recovery.  It didn't work! 

My laptop has a D drive recovery and the physical drive is good but the actual software is corrupt.  I know this after spending money to have a technician perform extensive testing and a recovery.  After extensive testing over 4-5 day they explained that all my hardware is intact and working and there are no physical issues with both the C and D drives but unfortunately they confirmed that the recovery software is corrupt and although it Starts the process, it fails!

In order to give me some of the functions and ability to use my laptop, they loaded a clean fresh version of Windows Pro but I have lost almost all of the things I bought this particular for!  I am hard of hearing and this Laptop had B&O Audio Control along with there speakers with an equalizer and sound configuration choices that are now completely gone along with so much more

HP used to provide Back-up Discs, then they allowed you to purchase them and now there is no solution for my problem!

Does anyone know how I can get an OEM image of my HP Pavilion 15-cs0025cl  Product #: 5GN87UA?

This was supposed to be my last laptop because of my illness and I cannot afford to just through it away so if you can  help me, please let me know!

Thank you for reading and any help you can provide!

Jeff

[WAWood]

@Paladinjeff 

I'm sorry to be providing bad news -- but I make a point here of being straight with folks -- even if the news is upsetting.

HP does not provide downloadable Windows Image files.

What HP does provide is something called the HP Cloud Recovery tool -- which will allow you, with a working PC and a 32GB USB stick, to create your own image and USB stick:

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205

[Paladinjeff]

Thank you for responding to my request for assistance in finding a way to re-flash my D drive Recovery Image!

I appreciate everything you shared; however, I am not sure I understand your solution.  I am sorry if I am being repetitive, but my current issue is that my Recovery Image is corrupted and will not Factory Reset!  I paid a technical service to analyze my laptop and this is what they told me:

"On 28 January 2021 you called us because you were having serious difficulties with your new HP Pavilion 15-csooo25cl Laptop.  You explained that, although, you had purchased the laptop new in December 2018, you had only just opened the box and tried to set it up that week and found that it did not seem to be working properly.

You described the laptop as taking between 20 - 30+ minute to complete booting up to the Desktop and that even after fully booting it ran slow and frequently displayed loading circles. Additionally you said that you had tried to install your printer software and it would not install properly.

Our technician confirmed the extremely slow boot and attempted to resolve your booting and performance issues before installing your printer software.

We performed several days of extensive testing and analysis and attempts to install drivers and correct performance issues; however, we continued getting errors and the setup was unable to complete. 

After trying all available methods including updates, with your consent, we decided to reset the PC with using Image Recovery and it failed to complete the recovery process several times.  We tested the drives for physical damage and found none.  It seems that your Recovery Image, based on our testing, is corrupt and preventing the re-installation of your software, possibly due to some missing files in the Recovery drive.

In order to get your PC to work we informed you that we could install a fresh copy of Window 10 Pro and download the drivers for your PC.  This allowed us to set up your PC and printer although many of the original programs, features and options that were part of the OEM Software are no longer available or accessible."

Does the solution you proposed allow me to re-flash my D drive with a clean copy of the original OEM Software and OS Configuration?  Does the process you describe download the OEM Software and OS Configuration from HP's website?  If, the answer is "Yes" to my last question, Does the fact that I will be loading these files to a 3.0 USB Drive also provide for literally re-creating the original Recovery Image my laptop was shipped with?

Thank you again for your assistance and support!

Jeff

[WAWood]

@Paladinjeff 

The Cloud Tool, when it works, creates a USB stick that has the same contents as if you bought the HP Recovery Media stick from HP. 

When you then boot your PC, that does a complete reformat of the entire drive, recreates the original partitions and repopulates them with HP drivers, HP utilities and MS Windows.  This includes the Recovery partition. When done, and the PC reboots, you will be back into the initial setup screen.

However, if your PC is currently working OK and all you really want is to create recovery media, there is a free third-party alternative that will not require you to do all this work and reformat your PC. Let me know if you would prefer to do that.