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‎06-17-2024 09:43 AM - last edited on ‎06-18-2024 07:41 AM by Retired

HP Recommended
Product: HP 15.6 inch Laptop PC 15-d5000 (4V9Y1AV)
Product: HP 15s-fq5216tu
[Personal Information Removed]
Product no. 8W8R5PA#UUF
 

I was forced to downgrade my laptop to Windows 10 to support a certain kind of engineering software. 

 

There aren't any Windows 10 drivers listed on HPs website for this model.  Are they available?  My touch pad doesn't work. 

 

This is the laptop I purchased

HP 15S-FQ5216TU (8W8R5PA) Intel® Core™ i5 Laptop (Natural Silver) – PC Express (pcx.com.ph)

Category:
1 REPLY 1

‎06-20-2024 03:41 AM

HP Recommended

Hi @paulmarquez0894,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

Since your PC came with preinstalled Windows 11, HP does not recommend downgrading the OS, as there won’t be any drivers available.

 

I am afraid, you may have to go with the original OS. 

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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