DPC WATCHDOG VIOLATION & Blue screen

[RenitaLi]

I got more than 5 times blue screen every day! The code is DPC WATCHDOG VIOLATION.

I only opened some PDF, Word, and Excel documents, and websites as well.

When the system is stuck, ctrl+alt+delete is not working and a few minutes later, the blue screen comes out. 

I tried to find the minidump folder, don't have anything. 

What should I do? 

[Irwin6]

Hi @RenitaLi,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that crashes to a blue screen randomly.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please follow the steps below to perform a reset.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Select the F11 key to enter the recovery environment.

4) On the Choose an option screen, select Troubleshoot.

4) "Reset your PC" and restore your system.

5) From here just follow the screen instructions until the reset is completed.

Kindly refer to the steps on this link for reference and let me know if that resolves the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[RenitaLi]

Hi Irwin6,

Thank you for your reply.

It's not working.

I called the HP line and remotely tried to fix it up.

We tried everything we could except to recover the system.

Now it's going to be picked up by someone and take it back for a service. 

Got it at the end of Feb rarely used it, its performance prevented me from doing my work.

Let's see what going to happen.

Cheers 

[RenitaLi]

 The details are paste as following

System

- Provider       [ Name] Microsoft-Windows-Kernel-Power       [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}

EventID 41

Version 9

Level 1

Task 63

Opcode 0

Keywords 0x8000400000000002

- TimeCreated       [ SystemTime] 2024-03-26T10:16:12.0023463Z

EventRecordID 697

Correlation

- Execution       [ ProcessID] 4       [ ThreadID] 8

Channel System

Computer LLC

- Security       [ UserID] S-1-5-18

-

EventData

BugcheckCode

0

BugcheckParameter1

0x0

BugcheckParameter2

0x0

BugcheckParameter3

0x0

BugcheckParameter4

0x0

SleepInProgress

0

PowerButtonTimestamp

0

BootAppStatus

0

Checkpoint

0

ConnectedStandbyInProgress

false

SystemSleepTransitionsToOn

0

CsEntryScenarioInstanceId

0

BugcheckInfoFromEFI

false

CheckpointStatus

0

CsEntryScenarioInstanceIdV2

0

LongPowerButtonPressDetected

false

LidReliability

false

InputSuppressionState

0

PowerButtonSuppressionState

0

LidState

1

[Irwin6]

Hi @RenitaLi,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Kindly refer to the steps on this link to perform a recovery as the issue still persists and let me know if that resolves the issue. (Take a backup of the data before performing a recovery)

 Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[RenitaLi]

Hi Irwin6,

I recovered the system from the local source. However the problem is still occurring that I can't use it for my work!

I don't have a blank 32G USB is another problem, I recommend HP gift their customer a 32G USB for this problem as there are so many people asking the same questions on the internet.

After read a lots of articles online, I doubt it is a hardware problem, the defective UPS.

I am still waiting for someone to pick up my laptop to the service center. And I got an email says the order for the parts is placed. Can you please let me know where is the service center in Brisbane or Adelaide?

I can't wait to get it fixed!

[Irwin6]

Hi @RenitaLi,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support