DRIVER PNP WATCHDOG error message

[VENICE9]

My 360 spectre wont go pass the HP logo welcome page. Did hardware tests in BIOS and all is PASSED in the test log. The windows recovery mode (blue screen ) says it cannot do a recovery/fix windows. Just got a message DRIVER PNP WATCHDOG BSOD message and thats as far as it gets. Before I do a complete new Windows install ( that the last resort) an I do anything els. Thank you... btw.. the laptop has always worked fine.

[Deep_World]

Hi @VENICE9,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

We understand the concern that your facing an issue with the "DRIVER_PNP_WATCHDOG" error indicates that a Plug and Play (PNP) driver failed to complete a requested operation within the allowed time, leading to a system crash or Blue Screen of Death (BSOD). We’ll definitely help you in resolving this issue.

Kindly please follow the below steps :

1. Hard Reset 

1. Turn off the laptop
2. Unplug charger
3. Hold Power button for 15–20 seconds
4. Plug charger back in and restart

If the issue still persist kindly follow the below steps

2. Try booting into SAFE MODE (Standard Method):

 Repeatedly press the Esc key at startup until the Startup Menu appears, then press F11 for System Recovery. From the "Choose an option" screen, navigate to Troubleshoot > Advanced options > Startup Settings > Restart. After the computer restarts, press F4 for Safe Mode or F5 for Safe Mode with Networking

•Connect to the LAN and  Open windows Settings.

• Go to 'Update & Security'.

• Click 'Windows Update'.

• Click 'Check for updates' and install everything available.

• Restart your PC after installation.

I hope this helps.

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

Deep_World

[Deep_World]

Hi @VENICE9, 

We did not hear from you after I replied to your post that you had created on the HP Support Community.

This is a follow-up to know if the issue that you were facing with your HP product has been resolved.

If you encounter any more hiccups or have questions, please don't hesitate to reach out. We're here to help and support you every step of the way! 

We'll be archiving this case, but feel free to respond to this thread anytime to continue the conversation. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care, and have an incredible day ahead! 

Best regards,
Deep_World

[Deep_World]

Hi @VENICE9,

  

Hope you're rocking an amazing day! We just wanted to check in and see if everything is sorted. If you need any more help or just want to say hi, we're here for you - just a message away! 

Take care, and stay fantastic! 

Best regards,

Deep_World