DRIVER_PNP_WATCHDOG

[Ramil_Mukhtar]

İ tried it many times both ways: from Startup menu and with pressing F11. But when I press F11 it does not take me to the selected menu. It goes back to black screen with HP logo and "Please wait" message under the HP logo. Please see my first photo. I don't know what to do:-(

[ub6424]

Hello @Ramil_Mukhtar 

Can we reinstall windows 10 or do you need some private files/documents that are stored on the hard disk ?

Please report your results

best regards

---

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             ⌨️

[Ramil_Mukhtar]

Yes, we can reinstall the Windows. But I have Windows11 and not Windows10. But I never reinstalled Windows on my own, so I need step by step instructions to do it.

[ub6424]

Hello @Ramil_Mukhtar 

Use HP cloud recovery tool !

Follow the instructions below ...

I quote what user Paul_Tikkanen wrote, changed the text color so it is clearer for you: "

You can use the HP cloud recovery tool on another Windows PC running Windows 7 64 bit or newer to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with the notebook.

Here is an info link for how to use the utility.  You will also need a 32 GB USB flash drive to create the recovery media with.

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

You will need to supply the product number of the notebook to use the tool, so use this guide for how to find the product number of your notebook.

HP Notebook PCs - Finding your product name and number | HP® Customer Support

If you cannot find the product number, you can also use the Microsoft media creation tool to create a bootable W10 installation flash drive and clean install W10.  Make the 64-bit installation media.

Download Windows 10 (microsoft.com)

Boot from the installation media and when you get to the part of the installation that asks, 'Where do you want to install Windows,' delete every partition on the hard drive, leaving just one partition of unallocated space.

Click next and W10 will install.

Using the second method to install W10, will give you the most amount of net usable space after W10 has completed installing.

You will have to be diligent in making sure you do routine disk cleanups, and do not install a lot of programs.

"

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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Thank you very much

             ⌨️

[Ramil_Mukhtar]

I started the process, but it does not see my hard drive. Please see the below photo. And I do not know where I can download the necessary driver.

[ub6424 · Accepted solution]

Hello @Ramil_Mukhtar 

follow this handy guide here on youtube, it's better you watch this, because it would be too complicates to explain here:

https://www.youtube.com/watch?v=NPsR1ZdUFbQ&ab_channel=IdoShmuel

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[Ramil_Mukhtar]

Finally, I managed to do it!!! Thanks a lot for your help and support!!!

[ub6424]

Hello @Ramil_Mukhtar 

It was a great pleasure to help you ✅

If you need help to install drivers get back to here ...

best regards

[Ramil_Mukhtar]

I just re-read all our correspondence and I am amazed at your patience and willingness to help a complete stranger.  I reiterate my gratitude and best wishes to you.  The world would not be easy if it weren't for people like you!!!

[ub6424]

Hello @Ramil_Mukhtar 

Thank you very much, these thankful and kind words are good for my soul.

Good luck

best regards