DRIVER_POWER_STATE_FAILURE - Repeated Bluescreen

[i-olson]

I've had my computer for at least 2 years at this point and since I've gone to college,  this has become a major issue. Every so often, my computer will just blue screen with no other information than a QR code and DRIVER_POWER_STATE_FAILURE under it. I know the problem has something to do with some display system going into hibernation while the computer is still on (or something like that, I don't really mess around with my computer hardware all that much) but I haven't been able to actually fix the problem. I have a friend in IT who messed with it and said it should work but it's just kept getting worse - it's at the point where my computer blue screens maybe 5 times a day and i can never trust it to not bluescreen whenever I'm studying for an exam or registering for classes or even just opening another window. I've tried messing with the settings to change when it goes to sleep but that doesn't do anything either. 

I really need to get this fixed but nothing I've seen online seems to make a difference - all the recommendations are either unanswered or involve changing the sleep time and neither of those work. Any advice would be great.

[Irfan_06]

Hi @i-olson,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Laptop that crashes to a blue screen.

Please follow the steps below to perform an extensive system test to confirm if the hardware is working fine.

1) Shut down the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.  

3) Press F2 once.  

4) Go to the system test > extensive test

If the hardware is working fine. Please click on this link to perform a recovery on your Laptop.  (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

 Irwin6

HP Support