• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

Hi Huffer,

 

It passed all video tests (there was 3 of them) and also the 'Fast' & 'Quick' memory tests. Here's what I got in the log:

 

2017-05-10 18:11:20 ================================================
2017-05-10 18:11:20 EFI System Diagnostic 6.3.0.0 Started
2017-05-10 18:11:20 Load Options =
2017-05-10 18:11:20 SysDiagsBiosData2011 Configuration Variable Acquired
2017-05-10 18:11:20 Found HP Thermal Diagnostic Protocol
2017-05-10 18:11:20 [L]> System ID: 181C
2017-05-10 18:11:20 HP BIOS Image Interface Protocol Version 0.1
2017-05-10 18:11:20 [L]> Found 8 Processors 8 Enabled, Max 8 Processors
2017-05-10 18:11:21 [L]> Absolute Pointer Protocol Not Available
2017-05-10 18:11:21 [L]> 0 UART device path node found.
2017-05-10 18:11:21 System Family: = 2
2017-05-10 18:11:21 Filter Serial Port Test for SystemFamily 2
2017-05-10 18:11:21 [L]> Language Selected is currently (eng).
2017-05-10 18:11:23 Initializing Drive Library.
2017-05-10 18:11:23 TscPerSecond = 088C7B842h
2017-05-10 18:11:23 Installing DTD AtaCommandsProtocol
2017-05-10 18:11:23 Found SATA/RAID AHCI controller at b:0, d: 1F, f:2
2017-05-10 18:11:23 Base address: :C2617000
2017-05-10 18:11:23 In Real AHCI mode, Ahci base addr: C2617000, GHC: 80000000
2017-05-10 18:11:23 AHCI: Port 0 Base Address previously init 0x92600
2017-05-10 18:11:23 AHCI: Port 0 Command List previously init 0x92C00
2017-05-10 18:11:23 AHCI: Port 4 Base Address previously init 0xAADDC400
2017-05-10 18:11:23 AHCI: Port 4 Command List previously init 0xAADDE000
2017-05-10 18:11:23 CollectAhciPortInfo
2017-05-10 18:11:23 Installed DTD ATA Commands Protocol
2017-05-10 18:11:23 Found installed DTD ATA Commands Protocol supporting Packet Commands!
2017-05-10 18:11:24 Found 1 Hard Disk Drive.
2017-05-10 18:11:24 Drive 0 SMART Supported
2017-05-10 18:11:24 AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0xA8247CB0) to Drive 0
2017-05-10 18:11:24 Found 1 Optical Disk Drive.
2017-05-10 18:11:24 AtaCommandsBindBlockIoProtocol(): Linked Block I/O Protocol (0xA7FE350A) to Drive 1
2017-05-10 18:11:24 2 Total ATA Drives Found
2017-05-10 18:11:24 No handle found supporting EFI_EXT_SCSI_PASS_THRU_PROTOCOL (143B7632-B81B-4CB7-ABD3-B625A5B9BFFE).
2017-05-10 18:11:24 No handle found supporting EFI_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (52C78312-8EDC-4233-98F2-1A1AA5E388A5).
2017-05-10 18:11:24 No handle found supporting LEGACY_NVM_EXPRESS_PASS_THRU_PROTOCOL_GUID (EC51EF5C-2CF3-4A55-BF85-B63CA3B13F44).
2017-05-10 18:11:24 1 Total Hard Disc Drives Found
2017-05-10 18:11:24 1 Total Optical Disc Drives Found
2017-05-10 18:11:24 Found 1 Hard Disk Drives
2017-05-10 18:11:24 Found 1 Optical Disk Drives
2017-05-10 18:11:24 Found Legacy Bios Protocol.
2017-05-10 18:11:24 Run from USB.
2017-05-10 18:11:24 [L]> System ID: 181C
2017-05-10 18:11:25 System Model: = EW7-I7C2381TBR1
2017-05-10 18:11:25 System SKU: = AU86T4B
2017-05-10 18:11:25 System ID: 181C
2017-05-10 18:11:25 Type 11 OS Image:
2017-05-10 18:11:25 HDD 0 Model : TOSHIBA MQ01ABD100
2017-05-10 18:11:25 HDD 0 Firmware: AX001C
2017-05-10 18:11:25 HDD 0 Serial: 728DS2O3S
2017-05-10 18:11:25 ODD 0 Model : hp CDDVDW SN-208BB
2017-05-10 18:11:25 ODD 0 Serial: R8HB6GKC6000J8
2017-05-10 18:11:25 DIMM 0 Serial Number: 0172C66E
2017-05-10 18:11:25 DIMM 0 Part Number : HMT351S6CFR8C-PB
2017-05-10 18:11:25 DIMM 1 Serial Number: 4AAB7DC0
2017-05-10 18:11:25 DIMM 1 Part Number : HMT351S6EFR8A-PB
2017-05-10 18:11:25 BIOS Revision: F.0B
2017-05-10 18:11:25 [L]> Platform Vendor ID : 0x8086
2017-05-10 18:11:26 [L]> Platform Device ID : 0x0154
2017-05-10 18:11:26 [L]> Found EFI_HP_DIMM_ID_PROTOCOL
2017-05-10 18:11:26 [L]> EFI_HP_BATTERY_CONTROL_PROTOCOL_2010 is present.
2017-05-10 18:11:26 Starting Graphical System Diagnostic Menu
2017-05-10 18:11:54 System Quick Test Selected
2017-05-10 18:11:54 [L]> Total Memory 8092MB, Free 7708MB (1973283 Pages)
2017-05-10 18:11:54 [L]> Calculated 0x00000000173049EC TSC Ticks per MB.
2017-05-10 18:11:54 Estimated Total Time Required = 1498s
2017-05-10 18:11:54 Battery Test Started
2017-05-10 18:11:55 [L]> EfiBatteryLibGetSmartAdapterStatus: AdapterStatus is '0'.
2017-05-10 18:11:55 System reports 1 batteries supported.
2017-05-10 18:11:55 Will not check battery charging since the FullChargeStatus variable is TRUE
2017-05-10 18:11:55 [L]> Battery state is good.
2017-05-10 18:11:55 [L]> pHpBatteryControlProtocol2010->SetChargeStatus(Battery_1, RESET) returned 'Not Found'.
2017-05-10 18:11:58 Battery 0 returned 0x0000000000000000
2017-05-10 18:11:58 Overall Battery Result = 7
2017-05-10 18:11:58 CPU Test Started
2017-05-10 18:11:58 Start Numeric Coprocessor Test.
2017-05-10 18:12:08 CPU Test Completed - Result 1
2017-05-10 18:12:09 Wireless Module Check Started
2017-05-10 18:12:09 Wireless Module Check Completed - Result 1
2017-05-10 18:12:09 SMART Check Started
2017-05-10 18:12:09 SMART Check Completed - Result 1
2017-05-10 18:12:09 Short DST Started
2017-05-10 18:12:09 Memory Quick Check Started
2017-05-10 18:12:18 Hard Drive 0 Returned Short DST Status 15 Percentage 10
2017-05-10 18:12:27 Hard Drive 0 Returned Short DST Status 15 Percentage 10
2017-05-10 18:12:36 Hard Drive 0 Returned Short DST Status 15 Percentage 20
2017-05-10 18:12:45 Hard Drive 0 Returned Short DST Status 15 Percentage 30
2017-05-10 18:12:54 Hard Drive 0 Returned Short DST Status 15 Percentage 40
2017-05-10 18:13:02 Hard Drive 0 Returned Short DST Status 15 Percentage 40
2017-05-10 18:13:11 Hard Drive 0 Returned Short DST Status 15 Percentage 50
2017-05-10 18:13:21 Hard Drive 0 Returned Short DST Status 15 Percentage 60
2017-05-10 18:13:29 Hard Drive 0 Returned Short DST Status 15 Percentage 70
2017-05-10 18:13:37 Hard Drive 0 Returned Short DST Status 15 Percentage 70
2017-05-10 18:13:45 Hard Drive 0 Returned Short DST Status 15 Percentage 80
2017-05-10 18:13:55 Hard Drive 0 Returned Short DST Status 15 Percentage 90
2017-05-10 18:19:23 [L]> Tested 7706 MB in 434000 ms with 8 processor(s), normalized test time is 450 ms/MB
2017-05-10 18:19:23 [L]> Memory Test totally tested 1972827 Pages in 1 loop(s).
2017-05-10 18:19:23 Memory Quick Check Completed - Result 1
2017-05-10 18:19:29 Hard Drive 0 Returned Short DST Status 0 Percentage 100
2017-05-10 18:19:29 Short DST Completed - Result 1
2017-05-10 18:19:29 Short DST Completed - Result 1
2017-05-10 18:19:29 [L]> Total Memory 8092MB, Free 7705MB (1972482 Pages)
2017-05-10 18:19:29 [L]> SmbiosGetBiosVendor: Insyde
2017-05-10 18:19:29 [L]> Found VGA device at Seg-0x00:Bus-0x00:Dev-0x02:Func-0x00, ClassCode-0x0300, CommandRegister-0x0007
2017-05-10 18:19:29 [L]> VGA device is in the Onboard PCI Device Array.
2017-05-10 18:19:30 [L]> Found Video Device 0x1668086
2017-05-10 18:19:30 [L]> GetAllGraphicFB(): GraphicDevice[0]: Base-0x00000000B0000000, Size-0x0000000003F00000, 64Bit-TRUE, Supported-TRUE
2017-05-10 18:19:30 [L]> GetAllGraphicFB(): Found 1 graphic device(s) to test.
2017-05-10 18:19:30 [L]> GetAllGraphicFB(): VideoMemorySizeTotal is 0x3F00000
2017-05-10 18:19:30 [L]> Audio Controller Bus 0, Dev 27, Func 0
2017-05-10 18:19:30 [L]> Audio controller Vendor ID 0x8086
2017-05-10 18:19:30 [L]> Audio controller Device ID 0x1E20
2017-05-10 18:19:30 [L]> Audio controller Revision ID 0x04
2017-05-10 18:19:30 [L]> Audio controller Subsystem Vendor ID 0x0000
2017-05-10 18:19:30 [L]> Audio controller Subsystem Device ID 0x0000
2017-05-10 18:19:30 [L]> Audio controller Class Code 0x0403
2017-05-10 18:19:30 [L]> HD audio codec Vendor ID 0x111D Device ID 0x76E0
2017-05-10 18:19:30 [L]> HD audio codec Revision ID - 0x100102
2017-05-10 18:19:30 [L]> The codec 0x111D76E0 need specific patch
2017-05-10 18:19:30 [L]> HD audio codec Vendor ID 0x8086 Device ID 0x2806
2017-05-10 18:19:30 [L]> HD audio codec Revision ID - 0x100000
2017-05-10 18:19:30 [W]> Unsupported codec Vendor ID 0x8086 Device ID 0x2806 (ignored)
2017-05-10 18:19:31 [L]> Found 3 EFI_USB2_HC_PROTOCOL handles.
2017-05-10 18:19:31 System Board Test Completed - Result 1
2017-05-10 18:29:04 System Quick Test Completed
2017-05-10 18:29:06 No USB webcam detected.
2017-05-10 18:29:20 No USB webcam detected.
2017-05-10 18:29:38 Video Memory Fast Check Selected
2017-05-10 18:29:38 Video Memory Fast Check Selected
2017-05-10 18:29:39 Estimated Total Time Required = 1800s
2017-05-10 18:29:39 Video Memory Fast Test Started
2017-05-10 18:29:39 Start Video Memory Check.
2017-05-10 18:29:39 [L]> SmbiosGetBiosVendor: Insyde
2017-05-10 18:29:39 [L]> Found VGA device at Seg-0x00:Bus-0x00:Dev-0x02:Func-0x00, ClassCode-0x0300, CommandRegister-0x0007
2017-05-10 18:29:39 [L]> Found Video Device 0x1668086
2017-05-10 18:29:39 [L]> GetAllGraphicFB(): GraphicDevice[0]: Base-0x00000000B0000000, Size-0x0000000003F00000, 64Bit-TRUE, Supported-TRUE
2017-05-10 18:29:39 [L]> GetAllGraphicFB(): Found 1 graphic device(s) to test.
2017-05-10 18:29:39 [L]> GetAllGraphicFB(): VideoMemorySizeTotal is 0x3F00000
2017-05-10 18:29:39 [L]> Calibrate TSC.
2017-05-10 18:29:39 [L]> Start testing card 0: VidDid=0x01668086, Base=0x00000000B0000000, Size=0x0000000003F00000
2017-05-10 18:29:39 Estimated Time for Video Memory check 19
2017-05-10 18:29:39 [L]> VideoMemoryTestEntry called
2017-05-10 18:29:39 [L]> Start testing card 0: VidDid=0x01668086, Base=0x00000000B0000000, Size=0x0000000003F00000
2017-05-10 18:30:00 Video Memory Fast Test Completed - Result 1
2017-05-10 18:30:03 Video Memory Fast Check Completed
2017-05-10 18:30:03 Video Memory Fast Check Completed
2017-05-10 18:30:05 No USB webcam detected.
2017-05-10 18:30:19 Video Memory Check Selected
2017-05-10 18:30:19 Estimated Total Time Required = 3600s
2017-05-10 18:30:19 Video Memory Test Started
2017-05-10 18:30:19 Start Video Memory Check.
2017-05-10 18:30:19 [L]> SmbiosGetBiosVendor: Insyde
2017-05-10 18:30:19 [L]> Found VGA device at Seg-0x00:Bus-0x00:Dev-0x02:Func-0x00, ClassCode-0x0300, CommandRegister-0x0007
2017-05-10 18:30:20 [L]> Found Video Device 0x1668086
2017-05-10 18:30:20 [L]> GetAllGraphicFB(): GraphicDevice[0]: Base-0x00000000B0000000, Size-0x0000000003F00000, 64Bit-TRUE, Supported-TRUE
2017-05-10 18:30:20 [L]> GetAllGraphicFB(): Found 1 graphic device(s) to test.
2017-05-10 18:30:20 [L]> GetAllGraphicFB(): VideoMemorySizeTotal is 0x3F00000
2017-05-10 18:30:20 [L]> Calibrate TSC.
2017-05-10 18:30:20 [L]> Start testing card 0: VidDid=0x01668086, Base=0x00000000B0000000, Size=0x0000000003F00000
2017-05-10 18:30:20 Estimated Time for Video Memory check 140
2017-05-10 18:30:20 [L]> VideoMemoryTestEntry called
2017-05-10 18:30:20 [L]> Start testing card 0: VidDid=0x01668086, Base=0x00000000B0000000, Size=0x0000000003F00000
2017-05-10 18:32:43 Video Memory Test Completed - Result 1
2017-05-10 18:32:56 Video Memory Check Completed
2017-05-10 18:32:57 No USB webcam detected.
2017-05-10 18:33:06 Video Palette Check Selected
2017-05-10 18:33:07 Estimated Total Time Required = 60s
2017-05-10 18:33:07 Video Palette Check Started
2017-05-10 18:33:07 Start Video Palette Check.
2017-05-10 18:33:07 [L]> Set NumLock key successfully.
2017-05-10 18:33:11 Video Palette Check Completed - Result 1
2017-05-10 18:33:15 Video Palette Check Completed
2017-05-10 18:33:41 No USB webcam detected.
2017-05-10 18:33:47 Memory Quick Test Selected
2017-05-10 18:33:47 [L]> Total Memory 8092MB, Free 7705MB (1972487 Pages)
2017-05-10 18:33:47 [L]> Calculated 0x00000000170E6020 TSC Ticks per MB.
2017-05-10 18:33:48 Estimated Total Time Required = 1308s
2017-05-10 18:33:48 CPU Test Started
2017-05-10 18:33:48 Start Numeric Coprocessor Test.
2017-05-10 18:33:58 CPU Test Completed - Result 1
2017-05-10 18:33:58 Memory Quick Check Started
2017-05-10 18:41:06 [L]> Tested 7703 MB in 428000 ms with 8 processor(s), normalized test time is 444 ms/MB
2017-05-10 18:41:06 [L]> Memory Test totally tested 1972051 Pages in 1 loop(s).
2017-05-10 18:41:06 Memory Quick Check Completed - Result 1
2017-05-10 21:08:34 Memory Quick Test Completed
2017-05-10 21:08:40 No USB webcam detected.
2017-05-10 21:09:01 No USB webcam detected.

 

I guess the characters ":" and "D" generate the smiley faces above lol.

HP Recommended

Then there is no reason it cannot accept an operating system. I would try downloading the newest copy of Windows 10 from the Media Creation Tool site and give that a try. 

HP Recommended

Already did that and the same thing happened, as soon as I connected to my WiFi the screen went black. But, this was before all BIOS updates that I did last night (the last one was a pain to install). As of right now it has the latest BIOS (F.2E Rev.A) and UEFI so I'm going to try it again as soon as I make sure everything works in Win 7.

 

The problems I'm currently facing are:

1- The NVIDIA GeForce GT 650M is not being detected in Device Manager or third party hardware info tools.

2- I still can't install a driver for the Intel® HD Graphics 4000. Everytime I install it Windows freezes during the Win 7's animated boot logo so I have to boot into safe mode and roll back the driver. It's currently running on Standard VGA Graphics Adapter.

 

Again, your help is much appreciated.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.