DVDCD driver hp Pavilion dv6 series problems

[Trasheap]

Hello,  I hope I can get some help.  Initially I tried the virtual support for my problem ie dvdcd drive would not work.  I was asked to uninstall the driver and when the computer restarted it would reinstall the driver HPC DDVDW TS-L633MATA.  UNFORTUNATELY, I received a message that the reinstall was unsuccessful and now I feel I'm hung out to dry..  I am a 'senior; person and up to now thought i was quite computer literate..obviously not.  SOoo, is there anyone that can help me please.

[Jeet_singh]

@Trasheap,

Thank you for posting your query on HP Community,

Let's try these steps here: 

Let's start off by performing a Hard reset on the notebook: 

Before power resetting your computer, do the following:

1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

2. Turn over the computer and look for a battery compartment door.

   • If there is a battery compartment, use the steps in Reset a laptop with a removable battery.

   • If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.

 I recommend to restore the BIOS defaults.You could restore the BIOS with this document selecting the reloading the BIOS default settings. That way it will look at the Hardware installed on the Notebook.

Once done, restart the computer and check.

If the issue persists, I would suggest you try to perform a system restore to a previous date where it was all working fine. 

You may use this support document for - HP PCs - Using Microsoft System Restore (Windows 10, 😎

Restart the computer and check if that works. 

Alternatively, you can try to follow the steps suggested in this support document for - HP PCs - CD/DVD Drive Is Not Detected (Windows 10, 😎

Let me know how it goes for further assistance. 

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