Damaged Hard Drive

[Rossi17]

Hi could someone help with the procedure for replacing damaged hdd, I know how to remove it but how do I keep windows and all data to put on new hdd?

Thanks

[Lil_Boy_Blue]

Hi

https://support.hp.com/us-en/product/hp-15-ay100-notebook-pc/12499456/model/14509515/manuals

Cloning software is suggested.  Macrium Reflect for instance.

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205
OR
Disconnect all connected devices and cables, Media Drives, USB drives, printers, & faxes.
Remove media from internal drives, and remove any recently added internal hardware.
Do not disconnect the monitor, keyboard, mouse, or power cord.

This may require another PC. Find and Download your .iso from…
(W8.x and W10 should activate automagically from their embedded licence key.)
https://www.microsoft.com/en-us/software-download/windows10

Expand/Extract/Burn the iso Image onto a DVD/USB as needed.
Microsoft’s Creator Tool will make the required DVD or USB.

Even though it has NO actual HP software/drivers included, you may be able to
XCOPY the C:\Users\* area onto a ‘large’ USB stick, via the Command Prompt.

You’ll need to try various drive letters; D:..-..Z: until it’s matched - could be G; mine’s S:

C:\>XCOPY C:\Users\* S:\ /e /i /h (then files like those 3 listed below get copied over)

C:\Users\desktop.ini
C:\Users\All Users\agent.1509128044.bdinstall.bin
C:\Users\All Users\HP Deskjet 2540 series\Help\flash\zoom.swf

IF IN DOUBT PLEASE ASK.

[Rossi17]

Hi,

Thanks for the info; WOW it’s not the easiest for a novice, I pressed on your first link and it says that on my laptop if I pressed f11 on start up I can get the HP Recovery Manger; shall I use that?

My laptop does boot up but very very slowly because of the error I’m getting 303 from dropping the laptop. 

How and what should I back up; I have got a spare external usb hdd to put it on.

Thanks

[Lil_Boy_Blue]

Hi

The F2 diagnostics is my choice....

Get a report before committing time and money to a defective device.

Then ask again.

[Rossi17]

Hi, Its saying HDD Failure ID. M88JJ0-8LD9PC-XD7X6K-60UM03 Is this what you mean when you said a report? Thanks

[Lil_Boy_Blue]

Hi

Certainly did.

M88JJ0-8LD9PC-XD7X6K-60UM03

8/24/19

303

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

So replace the Hard Disk, make backups of your data and a recovery media.

https://support.hp.com/us-en/product/hp-15-ay100-notebook-pc/12499456/model/14509515/manuals

https://support.hp.com/us-en/drivers/selfservice/hp-15-ay100-notebook-pc/12499456/model/14509515

Using the HP Cloud Recovery Tool (Windows 10 and 7)

HP PCs - Using the HP Cloud Recovery Tool (Windows 10 and 7)

Learn more

If in doubt please ask.

[Rossi17]

Thanks Lil_boy_blue I’ll have a good read of that later, thanks for all your help 

[Lil_Boy_Blue]

Prego.

From 2016 onwards there is a possible recovery option via the cloud...
HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 7 & 10)
https://support.hp.com/us-en/document/c06162205

https://www.microsoft.com/en-us/software-download/windows7
https://www.microsoft.com/en-us/software-download/windows8ISO
https://www.microsoft.com/en-us/software-download/windows10