• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-13-2017 06:04 PM

HP Recommended
Product: HP Notebook 15t-bsOOO
Operating System: Microsoft Windows 10 (64-bit)
After I log in, a dark blue screen appears and the home screen comes up 5 minutes later. Not sure what to do
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-13-2017 09:59 PM - edited ‎09-13-2017 10:30 PM

HP Recommended

This is a Windows Update issue. Wait 5-10 minutes for the desktop screen to appear

Right click the windows start button and click on "Run".

- in the Run box  type services.msc and click ok

- look for App Readiness in the list

- double-click it, and you'll have the Properties dialogue

- change Manual to Disabled and then OK

- try rebooting as normal

 

Basically- App Readiness gets applications ready for first logon or when adding new apps. It has been part of Windows since Windows 8 and has caused  long startup problems sporadically on both.

If you have a problem installing a new app from the Windows Store you may have to re-enable it temporarily. You might also try re-enabling it after the next round of updates since it may resolve itself then.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎09-13-2017 09:59 PM - edited ‎09-13-2017 10:30 PM

HP Recommended

This is a Windows Update issue. Wait 5-10 minutes for the desktop screen to appear

Right click the windows start button and click on "Run".

- in the Run box  type services.msc and click ok

- look for App Readiness in the list

- double-click it, and you'll have the Properties dialogue

- change Manual to Disabled and then OK

- try rebooting as normal

 

Basically- App Readiness gets applications ready for first logon or when adding new apps. It has been part of Windows since Windows 8 and has caused  long startup problems sporadically on both.

If you have a problem installing a new app from the Windows Store you may have to re-enable it temporarily. You might also try re-enabling it after the next round of updates since it may resolve itself then.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎09-13-2017 10:47 PM

HP Recommended
Thank you so much!
Was this reply helpful? Yes No

‎09-13-2017 10:49 PM

HP Recommended

Happy to help. Welcome to the forum.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No

‎03-02-2019 07:33 AM

HP Recommended

The home screen finally came up, I right clicked the window 10 start button and have had the blue circle running for 10 hours now 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.