-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Dead notebook not charging

Create an account on the HP Community to personalize your profile and ask a question
05-27-2024 06:50 PM
My HP laptop 15-ef is dead and will not charge. The orange light indicating a charge is not on, even with a brand new charger. I have taken the battery out and held the power button for a minute, plugged it in without a battery, and checked the port for any debris. Nothing I have tried has worked.
05-30-2024 10:09 AM
Hi @KatsNFrogs,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP laptop (model 15-ef) is completely unresponsive, not charging, and showing no signs of life even with a new charger, it indicates a deeper issue. Here's a structured approach to troubleshoot and potentially resolve the issue:
Basic Troubleshooting Steps
Verify Power Source and Adapter:
- Ensure the power outlet you're using is working by testing it with another device.
- Even though you've tried a new charger, confirm it's the correct specification for your laptop.
Inspect the Power Port:
- Use a flashlight to inspect the laptop’s charging port for any visible damage, debris, or bent pins.
- Try gently wiggling the charger plug in the port to see if the charging light comes on briefly, indicating a potential loose connection.
Perform a Hard Reset:
- Disconnect the power adapter and remove the battery (if removable).
- Press and hold the power button for 15-20 seconds to discharge any residual power.
- Reconnect the power adapter (without the battery) and try to turn on the laptop.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
Sneha_01- HP support