Dear unfortunately i un installed cyberlink operating system

[Mahesh8695]

Dear unfortunately uninstalled cyberlink operating system in app settings and i just restarted my laptop , then later its started and it appears blue screen with a language keyboard options and all. I tried to troubleshoot it but its not working. Still it is appearing blue screen with a keyboard settings only

And i tried  system check up also something is failed like that its appears 😕.

Hard drive short DST check :failed 

And they given a number to contact with hp services. 

Failure ID :-9LJBVT-85N9SM-MFGK6J-60WV03

Product id:-N9R07EA#ABV

Please tell me something what to do now..

 

[Paul_Tikkanen]

Hi:

Below is the report generated by the failure code you posted, minus your notebook's serial number.

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

9LJBVT-85N9SM-MFGK6J-60WV03

OK

XXXXXXXXXX

12/7/19

303

Storage

Floppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape Drive

Hard Disk 1 Quick Test Failure

You will need to install a new hard drive, and reinstall the operating system.

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

HP Notebook (Intel)HP 240 G4 NotebookHP 246 G4 NotebookHP Notebook 14gHP Notebook 14q Maintenance an...

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

After you replace the drive, you can reinstall W10 by making bootable installation media using the media creation tool from the link below.

Download Windows 10 (microsoft.com)

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

HP Notebook - 14-ac100ne (ENERGY STAR) Software and Driver Downloads | HP® Customer Support