• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-18-2022 12:23 AM - edited ‎04-18-2022 12:24 AM

HP Recommended
Product: hp laptop 15-dw2025od
Operating System: Microsoft Windows 10 (64-bit)

Hello,


3 months ago my laptop had a virus attack which made my laptop unusable so I had to perform a factory reset and I pushed the installation to windows 11, things started breaking down and I see a lot of performance issues towards any applications that I use such as: games and so on. So I have decided to downgrade from Windows 11 to Windows 10 because the laptop came with Windows 10. After it is done(just now), the laptop is working much worse than before and it is very unusable.

Things that I have covered so far:

Updating drivers via Device Manager,
Updating drivers via HP support assistant,
Did a diskcleanup,

Made sure there no softwares are installed
Made a BIOS hardware test and everything is passed and

Windows is upto date

That would be really helpful if anyone could help me or atleast point me in the right direction of troubleshooting the issue. Thanks for reading and have a nice day!

Kind Regards,
RK

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.