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03-15-2020 01:35 PM
Product: HP Spectre x360 - 13-ap0023dx
Operating System: Microsoft Windows 10 (64-bit)
Hello me again I want to sell my HP Spectre 13’ 4K and I want to know how do I eliminate my account for free the laptop for the other owner. Thanks
1 REPLY 1
03-15-2020 06:43 PM
Basically, you can't -- without major work. Why? Because a working Windows install requires at least ONE account, and you can't delete the account you are using -- for obvious reasons.
You would basically have to do a Factory Reset -- and you do that by pressing the Esc key repeatedly while rebooting and when the HP Startup Menu appears, select the option to do the reset.
This will take a while to finish.
I am a volunteer and I do not work for, nor represent, HP
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