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07-20-2023 08:54 AM
I have an Envy 5020 all in one printer. Can anyone tell me if this printer keeps a memory of all documents that are copied, printed or scanned? If it does is there a way to delete this history? Thank you.
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07-20-2023 09:53 AM
Welcome to the HP Community --
The printer is not aware of what it copies, scans, or prints.
The printer hardware cannot -- and does not -- store copy, scan, or print data in the printer.
If you wish to do so, for example, for the purpose to donating or getting rid of the printer,
set the printer back to Factory or Network Defaults
Page 75
=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
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HP ENVY 5020 All-in-One Printer
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People who own, use, and support HP devices.
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Question / Concern Answered, Click my Post "Accept as Solution"
07-20-2023 09:53 AM
Welcome to the HP Community --
The printer is not aware of what it copies, scans, or prints.
The printer hardware cannot -- and does not -- store copy, scan, or print data in the printer.
If you wish to do so, for example, for the purpose to donating or getting rid of the printer,
set the printer back to Factory or Network Defaults
Page 75
=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP ENVY 5020 All-in-One Printer
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
07-20-2023 11:02 AM
Excellent.
You are welcome.
Carry on.
Thank you for participating in the HP Community --
People who own, use, and support HP devices.