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HP Recommended
HP ENVY 5020 All-in-One Printer

I have an Envy 5020 all in one printer. Can anyone tell me if this printer keeps a memory of all documents that are copied, printed or scanned? If it does is there a way to delete this history? Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Trainspotter1 

 

Welcome to the HP Community --

 

The printer is not aware of what it copies, scans, or prints.

The printer hardware cannot -- and does not -- store copy, scan, or print data in the printer.

 

If you wish to do so, for example, for the purpose to donating or getting rid of the printer,

set the printer back to Factory or Network Defaults

User Guide

Page 75

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 5020 All-in-One Printer

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
HP Recommended

@Trainspotter1 

 

Welcome to the HP Community --

 

The printer is not aware of what it copies, scans, or prints.

The printer hardware cannot -- and does not -- store copy, scan, or print data in the printer.

 

If you wish to do so, for example, for the purpose to donating or getting rid of the printer,

set the printer back to Factory or Network Defaults

User Guide

Page 75

 

=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=+=

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 5020 All-in-One Printer

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

 

 

Dragon-Fur

HP Recommended

Thank you Dragon-Fur your reply is much appreciated.

 

Regards, Trainspotter1

HP Recommended

@Trainspotter1 

 

Excellent.

You are welcome.

Carry on.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

 

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.