Deleted laptop drives

[Sarcaat023]

I bought a go laptop off Kijiji and when I got it there was a bunch of drives missing off it. ( can’t connect to to the internet or anything. I tried to factory reset it but it won’t bypass the option to back the computer up and I don’t want that. Ever since doing a factory reset when the computer turns on the boot up In order to have it turn on I have to select restore from last known saved point. I can’t select any other option that works and I can’t even do anything in safe mode. How do I go about restoring the drives and resetting the laptop to factory settings.

[WAWood]

@Sarcaat023 

You simply might NOT be able to do that -- as HP no longer carries Recovery Media for Win7.

Given your history of issues with it, if you can return it for a refund, I would advise you doing that.

[Sarcaat023]

Hmm that’s too bad. I doubt I’ll be able to return it from the person that sold it to me. But It’s telling me I need a windows installation disk if I want to reboot the computer to start up normally. But the issue is I can’t access the web to download a copy of it and I don’t own one. 

I might just bite the bullet and buy a new one

[JaredXP]

You could try installing Windows 10 or a Linux distribution such as Linux Mint or Ubuntu on your laptop via flashing them onto a flash drive.